I try to watch a show but the video picture doesn't work but the sound works.

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Chelsie Mehlenbacher

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Posted 2 months ago

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GMJ, Champion

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Please post a link to the title so an IMDb representative can review the video and respond.
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Josh Rupp

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The last ten minutes of every episode from unforgettable in first half of season one say check internet connection but still play sound that eventually overlaps with the beginning of next episode?? Please fix! PS same thing with fringe.
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Chelsie Mehlenbacher

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How
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GMJ, Champion

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A title may have a technical problem. To post a link, go to the IMDb page that you're having a problem viewing. In the address bar of the page (http://www.), right-click the address to copy. Go to the comment or discussion box, right-click your mouse and click paste.

If you are unable to do this, type the title of the video you were trying to watch and which web page you were viewing the video.
(Edited)
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Chelsie Mehlenbacher

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This reply was created from a merged topic originally titled I try to watch a show but the video picture doesn't work but the sound works..
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Robin, Official Rep

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Hi Chelsie,

I’m sorry to hear you're experiencing playback issues with IMDb TV.

Are you using a desktop computer or mobile device? A web browser or mobile app?

Please ensure you have installed the latest version of the IMDb app (IMDb TV available on iOS app versions 9.13 and higher and Android app versions 8.0 and higher). 

Please first review the Prime Video System Requirements for Computers help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=201422810 

Please then try the following steps:

- Restart your device
- Ensure that your device and app/web browser have the latest updates
- Pause other internet activity – especially if other devices are using the network at the same time
- Check your internet connection
- Disable any VPN or proxy servers

If you've confirmed that your device, app/web browser, and internet connection meet the minimum requirements and are still experiencing playback issues, please provide us with the following information:

1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):
2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):
3. Your IMDbPro app version, if applicable (e.g. 1.4):
4. Movie/TV Series Title (including season and episode number, if applicable):

Please let us know if we can offer any further help.