I submitted form and was charged a month ago to change the poster but with no result

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I submitted the form and was charged a month ago to change the poster for American Master's "Bing Crosby Rediscovered" but it still does not appear.  Reference #320142940230212730
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Trip Bennewitz

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Posted 5 years ago

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Michelle, Official Rep

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Hi Trip -

Do you have the Poster purchase number?
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Trip Bennewitz

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I do not.  We were never sent a confirmation email or anything.  The reference number I provided is from the credit card statement.  The only progress has been the charge on the credit card.
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Trip Bennewitz

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Michelle, is there any progress with this?  I have to admit that I'm very disappointed with the level of service.  This should have been resolved immediately.
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Michelle, Official Rep

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Hi Trip -

Apologies for the delay.  You should have received an e-mail receipt and confirmation to the e-mail address for the IMDb account used to make the purchase (this e-mail should include the poster purchase number).  If you cannot locate this number or e-mail, I encourage you to write to our HelpDesk staff directly through the following form: http://www.imdb.com/helpdesk/contact_form and they will be able to assist you in tracking down the purchase and review the Poster problem.