I have submitted three times a particular credits change request (mistake on the site) but nothing gets updated

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  • Updated 6 years ago
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After submitting a request 3 times to alter one of my credits, nothing has been updated.  I would like to know if there is an alternative to submitting a request in order to achieve a result.
Thanks for any insight.
Photo of David Couchariere

David Couchariere

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Posted 6 years ago

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Photo of bluesmanSF

bluesmanSF, Champion

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Within what time frame were these submissions made?  Submissions take between 1-14 business days and if you re-submit while processing, it gets pulled from queue so the older one can be compared to the newer one to see if it's the same or are there differences and then to figure out, if different, why that is.

Normally, if you've waited 2 or 3 weeks, you can re-submit it and if nothing, post the submission ID number here, from the most recent submission, (go to your "Site Settings" page and choose, "view your contributions) along with any evidence you might have (best is a screen capture of the on screen credit).

Staff then checks the status and adds the evidence.

Also, if you post specifics here, other contributors can take a look and maybe suggest a better way to go about it. The best way to do that is posting the contents of the emailed receipt you received when you sent the most recent request.

It's difficult to say, otherwise, with such a vaguely worded post.   The more detail you post, the better and more relevant suggestions you'll get.