I cant change my profile picture

  • 3
  • Problem
  • Updated 10 months ago
  • Solved
I have tried several times to change my profile picture and it won't change. It appears to have worked. I get a message that it will update within the hour, but it never does.
Photo of Brandyn Eddy

Brandyn Eddy

  • 2 Posts
  • 1 Reply Like

Posted 10 months ago

  • 3
Photo of Ed Jones(XLIX)

Ed Jones(XLIX)

  • 19744 Posts
  • 22353 Reply Likes
According to IMDb on your page this image is locked in.
What was your 18 digit contribution number for the change?

Photo of Col Needham

Col Needham, Official Rep

  • 6866 Posts
  • 4902 Reply Likes
Ed, thanks for trying to help, but this post is in the IMDbPro category and updates to your own images are supposed to happen immediately so do not receive contribution IDs as they are not vetted by the IMDb content team. From https://help.imdb.com/article/imdbpro/manage-your-imdb-page/manage-your-images/GYJLH267T2DMYJ53

Are changes to my images vetted by IMDb? Any images that you upload and any changes you make to these images are not vetted by IMDb before they are published on the site. Note that images must adhere to IMDb’s image guidelines, and your image may be removed if it violates policy. You can also make changes to images that are uploaded by IMDb editorial, however these changes may be vetted before they take effect.
Photo of Steve

Steve, Official Rep

  • 1672 Posts
  • 1312 Reply Likes
Hi Brandyn,

Sorry for the trouble! Just to confirm, are you attempting to change your primary image using the desktop version of IMDbPro or the IMDbPro app? If using the app, are you on Android or iOS?
Are you attempting to upload a new photo and set it as your primary, or are you attempting to select a different primary from the images currently appearing on your page?

Thanks in advance!
Photo of Brandyn Eddy

Brandyn Eddy

  • 2 Posts
  • 1 Reply Like
I was trying to change it using the imdbpro google app. I have since been able to change it though. So problem solved.

This conversation is no longer open for comments or replies.