I cannot share still images for film and television shows

  • 2
  • Problem
  • Updated 3 months ago
  • Solved
When I try to share a still image from a film or television show the app kicks me to my iPhone x home screen.
Photo of Steven C Gilmer

Steven C Gilmer

  • 3 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 2
Photo of Steve

Steve, Official Rep

  • 1572 Posts
  • 1231 Reply Likes
Hi Steven,

I wasn't able to reproduce this issue - I'd recommend deleting the app and downloading again to see if this helps.

If you have tried this and are still having the same issue, please write us back with the following:

- which platform are you attempting to Share to (text, email, Facebook, etc.)?
- do you notice the issue on both wifi and cellular data connections? 
- approximately when did you start noticing this issue?
Photo of Penny Southwell

Penny Southwell

  • 1 Post
  • 0 Reply Likes
I deleted app then downloaded it but it still not allow to share. I used to like sharing to Pinterest or via email with friends/family. Don’t get chance share it in anyway as as soon as tap the share button it crashes and I back on my IPad homescreen I only use it on my home WiFi
This problem I am sure only started since the latest update
Photo of Steven C Gilmer

Steven C Gilmer

  • 3 Posts
  • 0 Reply Likes
I cannot share images to any platform form. Whenever I hit the share button your app kicks me back to my iPhone x home screen.. The share options menu doesn’t even appear. This issue has been going on for days.
Photo of Steven C Gilmer

Steven C Gilmer

  • 3 Posts
  • 0 Reply Likes
The image I uploaded shows where your app kicks me to ( my iPhone x home screen) every time I hit the share button to save an image. I have never had this problem before. I reported this issue days ago.
Photo of Steve

Steve, Official Rep

  • 1572 Posts
  • 1231 Reply Likes
Hi Steven,

We are still unable to reproduce the issue - have you noticed this problem using any other app? Have you tried deleting the app and downloading again?
Photo of Brayden Anderson

Brayden Anderson

  • 2 Posts
  • 0 Reply Likes
I am having the same issue. I am not able to share any photos either. I have an iPhone X and it does the same thing, kicks me to the home screen. No menus pop up. Just kicks me as soon as I push the share button.
Photo of Brayden Anderson

Brayden Anderson

  • 2 Posts
  • 0 Reply Likes
The problem still happens on cellular data and WiFi.
Photo of Claire

Claire, Official Rep

  • 1736 Posts
  • 1175 Reply Likes
Thanks everyone. 

I've forwarded this information to our engineering team for further investigation.

We'll update this thread once we receive further information.

Thanks for your continued patience.
Photo of Claire

Claire, Official Rep

  • 1736 Posts
  • 1175 Reply Likes
Hi everyone,

Our engineering team has confirmed that the issue will be fixed in app version 9.14, which will be released in the next few days. 

Please feel free to download the Beta TestFlight version of the IMDb app to confirm that it fixes the issue, and to help us in testing future releases: https://testflight.apple.com/join/Y9yo0X5t

Thanks!
Photo of Claire

Claire, Official Rep

  • 1736 Posts
  • 1175 Reply Likes
Hi everyone,

The IMDb app version 9.14 is now available in the App Store, which contains the fix for this issue.

Please let us know if we can offer any further help.