I can’t edit my Known For section.

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  • (Edited)
Hi? I can’t edit my Known For section. The Known For control page referenced in the help section of your site goes to a dead link.  Link here: https://pro.imdb.com/known_for?ref_=helpms_ph_nf_knownfor  *Please note - I already am an IMDb Pro member, but the imdbpro webpage and the IMDb pro app do not have visible controls for this.  Please help!
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Efren Gerard Pardilla Jr.

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Posted 1 month ago

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Steve, Official Rep

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Hi Efren,

I can confirm the link you provided is functioning correctly. Please try copying the link and pasting it directly into your web browser, or using a different browser to access the link. 

Please also be sure that you are logged into IMDbPro before clicking the link.

Let us know if you are still having trouble!
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Efren Gerard Pardilla Jr.

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No.  It isn't working. I tried everything you said to do...



The link is dead.  PLEASE HELP!  I included a screen shot.
(Edited)
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Steve, Official Rep

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Hi Efren,

All of these links are working - this means the issue is limited to your browser or account.

Please log in to IMDbPro using a different browser or device. If the problem persists, please write us back with the browsers and devices that you were receiving this error for. Please also write back with the URL to your IMDb page.
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Efren Gerard Pardilla Jr.

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Hi Steve, I tried logging in on a Mac through Safari and Chrome & I tried on a PC using Firefox and Chrome and when I log in to my imdbpro account and try accessing these links, I am getting the 500 page error.  This must mean that yes, it is limited to my account.  Here is my page URL: https://www.imdb.com/name/nm3596086/

I read somewhere that maybe if you have a lapse in IMDbPro Subscription this ability to edit the Known For Edit page gets lost? I did have a lapse in subscription too, so maybe that is the case?  Can this be remedied? Thank you so much for helping me!
(Edited)
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Efren Gerard Pardilla Jr.

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Hi Steve, is there a way for me to get this remedied?  Thank you!
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Efren Gerard Pardilla Jr.

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Hi Steve, ....you still there?  My page is still not working and I am paying for the IMDBpro service - will someone please help?
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Efren Gerard Pardilla Jr.

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Hi Steve,
It's been a couple of weeks, and I still have this problem.  In your last reply to me you mentioned "All of these links are working - this means the issue is limited to your browser or account. Please log in to IMDbPro using a different browser or device. If the problem persists, please write us back with the browsers and devices that you were receiving this error for. Please also write back with the URL to your IMDb page."   

Here is my info below.  This issue has not been resolved. Is there anything else I can provide to help with this issue?  Thank you!  - Efren

Device Used: iMac Pro
Browser used: Safari, Chrome

Device Used: PC
Browser used: Chrome, Internet Explorer

My IMDb URL: https://www.imdb.com/name/nm3596086/




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Claire, Official Rep

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Hi Efren,

You mentioned previously "I did have a lapse in subscription"; to confirm, is your IMDbPro membership currently active?

The page you've referenced will only be accessible when logged into an active IMDbPro membership.

-Claire
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Efren Gerard Pardilla Jr.

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Hi Claire,
Yes, I have an active yearly subscription to IMDb Pro and I still can't access this page. I've tried it on different machines, different browsers, and it still gives me a URL with a 500 error code. (see attached). Thank you for responding!
(Edited)
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Claire, Official Rep

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Thanks, Efren.

I can see in your screenshot that the browser is not recognizing you as a logged-in IMDbPro member. Can you please confirm if you experience this issue with the Known For editing tool after selecting "Log In", or when taking the following steps?
  1. Visit: https://pro.imdb.com
  2. Log in to active IMDbPro membership
  3. Visit Your Page
  4. Select "Edit" next to your Known For titles at the top of your page
Thanks in advance.
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Efren Gerard Pardilla Jr.

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Hi!  Correct, I am experiencing this issue with the Known For editing tool after selecting "Log In", or when taking those steps you mentioned.  I do not see an edit icon anywhere around/near the Known For section (see attached).  Thanks again!
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Steve, Official Rep

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Apologies for the continued trouble! I've filed a ticket with our tech team to investigate further.

In the meantime, what titles were you specifically looking to select, and in what order?
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Efren Gerard Pardilla Jr.

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Thank you so much Steve!  It's a really weird issue - but I would love to have The Strongest Man in History (2019) first, Duck Dynasty (2016) second and Mothers of Monsters (in Post-Production) third.  Thanks again in advance!