I can no longer use the app in landscape mode. Help!

  • 2
  • Problem
  • Updated 6 months ago
  • Solved
As of today, all I can see in landscape mode is the top photo. Unable to scroll. Has always worked well when viewed this way. It still works fine in portrait mode. Any ideas?
Photo of Connie Cantu

Connie Cantu

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  • sad

Posted 6 months ago

  • 2
Photo of Kent Clarkey

Kent Clarkey

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I have exactly the same problem on a huawei mediapad M5. Strangely the scroll works in both portrait and landscape on a huawei p20lite. Hoping this is corrected soon as is very annoying.
Photo of Connie Cantu

Connie Cantu

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Totally agree. I use this app multiple times per day, always in landscape mode.
Photo of Dave Fuss

Dave Fuss

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I also have the same problem Samsung Galaxy Tab, landscape not working properly
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Connie Cantu

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Mine is a Samsung Galaxy Tab S6
Photo of BONAFIDE BOSS ⭐️

BONAFIDE BOSS ⭐️

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I tested it; it works fine for me.

Make sure to enable the Auto Rotate option in your device settings.
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Dave Fuss

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It is not an auto rotate problem, when in landscape only the preview or stills are visible, full screen. Cannot scroll down for movie details.
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BONAFIDE BOSS ⭐️

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Try clearing app cache and data.

  1. Close the IMDb app completely. (Make sure it's not running in the background)
  2. Go to settings > Apps > IMDb
    (Quickest way: Tap and hold the IMDb app > Select "App Info")
  3. Select Storage > Tap on "Clear cache" and "Clear data".
  4. Re-open the app and test it.

if it still doesn't work, try reinstalling the app. (Uninstall and install it again from the Play Store).
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Kent Clarkey

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Worked like a charm. Back to normal. Many thanks.
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Dave Fuss

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Worked for me also, many thanks.
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Dave Fuss

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Well that was a temporary fix, worked for first launch, but then subsequently on relaunch back to same problem. Clearing data and cache does fix it again, but only for the first run. Delete and reinstall same problem.
Photo of Connie Cantu

Connie Cantu

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Thank you for the suggestion. Since it was only a temp fix for these guys, I'm gonna pass. Really don't want to destroy my watchlist.
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BONAFIDE BOSS ⭐️

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Connie Cantu

Your watchlist is saved in your account, not on a particular device.

So, even if you clear your app cache and data, you can still get back your watchlist after logging into your account again.
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Claire, Official Rep

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Hello all,

Thanks for reaching out to report this issue.

I've forwarded this information to our engineering team to investigate further. 

We'll update this thread as soon as we receive further information.

Thanks in advance for your patience.
Photo of Connie Cantu

Connie Cantu

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Thank you! Mine is a Samsung Galaxy Tab S6.
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Connie Cantu

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Yay! It is working, again!

Great service, IMDb!
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Dave Fuss

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Good for me too...
Thanks all ..
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Claire, Official Rep

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Great to hear! Let us know if we can offer any further help.