how do I change my biography? I can see the Questions but not the Answers.

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  • Updated 5 years ago
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Cannot see answers to questions on the community support site. All I see is "Answered", but I cannot click on it to see it. It is like it is hidden. The particular questions I want an answer to is: "How do I change my Biography?"
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Eric Martin

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Posted 6 years ago

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Michelle, Official Rep

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Hi Eric -

To correct or update your existing bio, please follow these instructions:

Go to your current biography page and click on the Update/Edit Page button at the bottom of the page.

Select Correct/Delete next to the Biography option and click on Continue.


On the next page, change the Action drop-down menu from 'Keep' to 'Correct' and click on Continue.

The next page will feature an editable text field with the content of your current biography. Please apply your corrections or updates (keeping in mind that we only accept replacement bios of comparable length and content).

Select the appropriate Explanation choice below the biography text and click on Continue when done.

If the background of the window turns green it means that your changes are ready to be submitted. If it turns red or yellow it means that there is an error or warning that you need to correct or acknowledge before your update can be sent. Click on Continue to resubmit the data. Once all the data is correctly formatted and the window turns green, click on Finish.

On the last page, click Submit to send your proposed update to our editors. Applicable changes are usually processed by our editors within two to four weeks.


(Edited)
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John Ainslie

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That doesn't work. Been doing that for 2 years without any success....
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Michelle, Official Rep

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Hi John, If you are having trouble submitting Bio updates, can you post the exact steps you are taking and if you are seeing errors or warnings, post a screen grab here?
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John Ainslie

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I'm following the exact steps you outlined and getting a confirmation email that the changes will take effect in 4 to 6 weeks... every time. For two years. All I've been trying to do lately is change one paragraph. To be honest I would like to change my entire bio, but I was told I couldn't do that. So now I'm trying to change one paragraph at a time. I'm hopeful that my bio will be completely changed before I retire.