Hi Bianca,
I'm sorry for the trouble you've experienced! It looks like the most recent photo you uploaded was in July of last year, so there must be an issue with the upload. The file may be too large, too small, or in the incorrect format. Have you attempted to upload the photo via the desktop version of Pro, or only via the IMDbPro app?
Please also write us back with the following:
- your device and OS version
- your IMDbPro app version
Thanks in advance!
- Steve
ACT_1
Hi! Steve, Employee
- your device and OS version
- your IMDbPro app version
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Bianca Linton
Bianca Linton
Jeorj Euler
Note: You'll only be able to chose among the frames that appear at every fifteenth second of running time starting at zero and including the frame at zero.