How come my name change request is still not updated after 4 attempts?

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Four attempts to update names and still nothing. The name was requested to be changed on more than one credit but was only changed on 1 and the others forgotten. What's going on?
Photo of Karol Gabriel

Karol Gabriel

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Posted 2 years ago

  • 1
Photo of Steve Crook

Steve Crook, Champion

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Hello Karol,
Do you have the submission references for the submissions that haven't been processed yet?
They will give us the date & time of the submissions and will let a staff member check on them

If you didn't keep the email receipts, they will still be available on Your Contribution History

    Steve
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Joel, Employee

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Hi Karol,

Thanks for the post.

I've taken a look into your contribution history, it doesn't look like you've submitted any name corrections for review (although there is one which is 'Saved').

Please look at your history here:
   
    https://contribute.imdb.com/updates/history (you will need to be logged into your IMDb account)

You can continue to modify your saved submission, please ensure all necessary warnings are addressed at which point you should be able to Submit this for one of our editors to review.

Joel
Photo of Karol Gabriel

Karol Gabriel

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Contribution #180127-050408-878000 thanks
Can you assist how to proceed from her?
(Edited)
Photo of Michelle

Michelle, Official Rep

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Hi Karol -

Our editors were unable to verify the changes you requested and will need further evidence.  Please post a screen grab of the credits here featuring the name displayed in the on-screen credits for "The Journey" and our staff will take another look.
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Karol Gabriel

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Hi Mechelle.
Here are screen grabs of the credits for ''The Journey''.
Thanks
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Will, Official Rep

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Hi Karol,

Just to clarify are you saying that Karol Gabriel and Marco Gabriel are different individuals or that you were credited under different names for those roles?

Regards,
Will
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Karol Gabriel

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Hi Will,

They are the same individuals but credited under different names for those roles.
thanks
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Michelle, Official Rep

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Hi Karol -

thanks for confirming that the listings for "Marco Gabriel" and "Karol Gharios" are the same person, as the pages will need to be combined, can you further clarify what you would prefer the primary name listing to be on the site?
Photo of Karol Gabriel

Karol Gabriel

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Hi Michelle,
Can you please put the names as the following:
-Directer,  Writer, Producer, Editor: Marco Gabriel
-Writer, Producer, Editor: Karol Gabriel instead of Karol Gharios
thanks
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Michelle, Official Rep

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Hi Karol -

Thanks for clarifying.  This is confirmation that the credits are now listed under the correct names and the changes should be live on the site shortly.  Cheers!