Hi, there is a wrong picture added to a tv series, I have reported it multiple times now, but it is ignored, why?

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  • Problem
  • Updated 7 months ago
  • In Progress
https://www.imdb.com/title/tt0419385/mediaviewer/rm1789227520

This is not from ZOOP, it is from another country/tv station/tv series. Reporting the image doesn't do anything. It was removed once but then placed back.
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Mark

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Posted 8 months ago

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Mark

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Anyone?
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Jeorj Euler

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What is the 18-digit reference number of the report submission?
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Mark

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Contribution #181211-155534-648302
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Mark

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You mean in that email with the confirmation of the report? I didn't save that email. But the link of the picture is above. Why are those reports not processed?
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Jeorj Euler

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Well, then submit it again and share the new number.
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Mark

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Contribution #181211-155534-648302
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Ed Jones (XLIX)

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Whoever keeps submitting it needs to be reached out to and told to stop doing it.
The picture is inserted and comes from Episode 57 of the series and is the episode 57 Poster. All other Episodes use the standard ZOOP Title Poster!
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Mark

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Yes indeed. And it must be removed of course.
(Edited)
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Ed Jones (XLIX)

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The logo in the Photo is from ZDF TV Germany.


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Ed Jones (XLIX)

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Zoop 2004
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Mark

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Yes, it's from a completely different country/tv show.
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Michelle, Official Rep

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Hi Mark -

Thanks for your report.  I was able to identify that the issue is caused by an incorrect matching in our system, rest assured that I have reached out to the appropriate team to resolve the matching issue, once fixed the image will no longer be re-added to the title page. 

Thanks again!
(Edited)
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Ed Jones (XLIX)

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Incorrect matching. Like Doc Martin and Louisa?
LOL
Happy H
Thanks
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Mark

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I actually saw it was removed yesterday, but re-added today. Clearly the cause hasn't been fixed yet, so we might have to remove it again once the system is fixed.
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Ed Jones (XLIX)

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This is still listed as in progress. If it is listed as solved and it still pops up then you can post a new post.

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Mark

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So it was removed yesterday, and placed back today. What is happening?
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Ed Jones (XLIX)

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Software isn't Brain Surgery. You would think they would get it right.
Hal...Open the pod bay doors!! Hal.........HAL!!
Image result for hal 2001
(Edited)