HAVING ISSUE ADDING ACTOR TO FILM

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  • Updated 3 weeks ago
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I directed a film and have been able to add cast and crew but one actor I keep trying to add them and have had no success. Thoughts?
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Royce Jo El Freeman

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Posted 1 month ago

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GMJ, Champion

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Please post the 18-digit reference number of the submission so an IMDb representative can review the update.
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Royce Jo El Freeman

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IMDb update receipt #200124-221128-775000
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GMJ, Champion

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For your most recent submission, according to the Data Processing Times page, there is a backlog with several data types. In this case (Filmography: Cast), the oldest item processed is 17 January 2020. Your reference number is dated January 24 (200124 = 2020 January 24) so it has not been viewed by an IMDb editor.

If it's not a backlog issue, it's also possible that more proof is needed, especially if the star in your project is a well-known performer.

Can you post the reference numbers from your previous submissions?

Or, if you prefer, submit a report to the IMDb Contact Us page with a list of the reference numbers so an IMDb rep can provide a response by email.

IMDb Contact Us

Thanks for writing back.
(Edited)
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Royce Jo El Freeman

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I had tried submitting this actress awhile ago, like weeks, ago, and no success so I have submitted it recently again. The receipt number above is the most recent attempt. I hope this doesn't appear like conflicting submissions. She is the star of the film and I need to make sure she appears on the page. 
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Elizabeth, Employee

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Hi Royce, your addition is still pending which is why this one was removed as a duplicate. Please wait to see with the other submission, then provide us with that specific reference number if any issues come up. 
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Royce Jo El Freeman

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200107-231930-650000
This is the original submission where I had submitted her name then accidentally got removed after. I don't have all the reference numbers but I tried to fix many times.
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Royce Jo El Freeman

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200120-174307-907000
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Royce Jo El Freeman

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Every day I check Back hoping it will be resolved. I have added new people and it take less time. Is there a phone number of the tech department so I can let them know it is correct so they can speed process up?
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ian_a

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Hi Royce, please do not tell IMDb for a toll-free phone number. On the FAQ for IMDb, IMDb says they don't have a toll-free phone number. If you want to have you submission to be resolved and have your edit live, use the IMDb private messaging system with your email address. IMDb will respond to you to have you edit live and wait a little longer up to 24 hours. Thanks.
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Royce Jo El Freeman

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What do I do if it doesn't get resolved after months?