Has anyone seen a post or thread reply by any IMDb Employee since the event happened?

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I went looking and could not find one since the event happened last night. Any Champion or administrator know when they will be back?
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Ed Jones (XLIX)

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Posted 1 year ago

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Peter, Champion

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They're probably just waiting for the site to be fully functional, and they have probably been in contact with GS.
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Jeorj Euler

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Yes, I have seen a few replies, but they were not pertaining to the event.
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Vincent Fournols

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The latest ones which have popped up from Michelle were actually sent yesterday.
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Ed Jones (XLIX)

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Thanks, I just noticed Michelle is with us this Morning.
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Michelle, Official Rep

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Hi All -

The Get Satisfaction community appears to be working normally today, however, I did experience the glitches you observed yesterday.  Our staff will reach out to Get Satisfaction support to address the issue and confirm that the cause has been fixed.
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Ed Jones (XLIX)

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Can You raise the dead! LOL There are a lot of posts that are inaccessible. Some are from first timers. They will not know of the glitch.  Thanks. Cheers
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Michelle, Official Rep

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Hi CliffJ -

I suspect that there was a platform outage, our staff have reached out to Get Satisfaction for further support and hopefully a resolution to the missing posts.
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Ed Jones (XLIX)

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Thank you from all of us here. How you deal with mostly angry people is cool. I think your nice smile calms the Savage Bea.... I mean Get Satisfaction Members! LOL
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Jeorj Euler

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Thanks for your reply, Michelle.
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ACT_1

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This reply was created from a merged topic originally titled [ 1 GS member now ? ].


https://getsatisfaction.com/imdb/
Community Stats

Tue Sep 18 2018
55,179 Conversations
1 Member
- - -

Mon Sep 17 2018
66,050 Members


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Ed Jones (XLIX)

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I saw that too last night. Did you see my comments on your Chinese Member Lists?
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Breumaster

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This reply was created from a merged topic originally titled I got an email saying: 'Mail loop test'. What's that?.

As I don't answere links in emails, I don't know how to treat this. The text is:
 



Engineering (Official Rep) just asked this question in Get Satisfaction Operations (Data Issues & Policy Discussions):



mail loop test 1537321521



Did anybody else get this email? What's that about? What does this mean?
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Ed Jones (XLIX)

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I did not, but I read that a lot of members did during the glitch incident, that happened last night for about 15 hours until this morning.
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Claire, Official Rep

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Hi all,

I've merged the issue reports together into this thread to track the issue; the replies merged above are not new reports.

As Michelle said, we have reached out to Get Satisfaction to investigate further and confirm that the issue is resolved.

Thanks, everyone!
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Claire, Official Rep

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Official Response
Hi everyone,

The Get Satisfaction Support team has confirmed that the issues experienced yesterday have now been resolved, and their team is working to investigate the cause of the issue to prevent future occurrences. 

The issues occurred between approximately 1:45AM and 4AM PT, and then again between 7:30AM and 2:30PM PT; any new users created or new posts/replies created during the affected timeframe will need to be re-created.

Thanks for your support!