Staff: Can you check status of name change. 150601-004355-562000

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this is frustrating. I am trying to merge my son's names cause there was a (11) added to his name and it just merged his regular name to the second.... who do I speak to....? Also, I do not understand how to make his picture appear in his IMDB page.... this is very frustrating... I think I will just cancel this and not even get the free month cause you cannot even speak to anyone so actually you are not getting any service.
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Elizabeth

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Posted 3 years ago

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bluesmanSF, Champion

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Can you provide a link to, or description of, the name page in his name? It'd difficult to say what to do without knowing what we're dealing with, here.

If it's already been "merged," why would you want to "merge" it more and to what would you "merge" it? Is it really an "11" by his name, or a Roman numeral two, or "(II)?" On IMDb, Roman numerals are assigned to identical names to keep them unique and separated.
(Edited)
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Elizabeth

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it is a roman numeral.  And his name is Jason E. Smiley... no "II"  ... and I put the picture in his bio but it is not coming up on his page.
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Elizabeth

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by the way thank you for replying so quickly,
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bluesmanSF, Champion

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Okay. Thanks. So, it seems there was, previously, a second page and they were then "merged" (perhaps you chose to create a page instead of link to the existing one?-which is a common mistake).

If this "merge" was just done within the past few days, it could still be processing and the pictures, if you had one previously, might still appear.

If your photo never appeared, there could be an issue with "claiming" the page.

So, you signed up for IMDbPro, correct?

The next step would be to "claim" the page in his name. It will create a link between you user account (that you use to log in and then use features of the site) and the IMDb Name Page in his name (which appears to be, Jason E. Smiley).

You can either go to his page and click the red "claim my page" link (while logged in and in the Pro view of his page, or https://pro-labs.imdb.com/name/nm5998585, or simply log in to Pro and click http://pro.imdb.com/nconst/claim (I got the link by clicking the red "claim my page" button on his page). You'll enter his name and check that you represent him. You'll get a list of same/similar names and you should chose his from the list (I see it at the top) and not choose to create a page.

I believe once you complete the "claim" process, you'll see a link to upload a picture. Upload it. I don't have a page and don't know the exact steps for this. It should appear in 24-48 hours on his page.

Note that if you cancel, you need to do so before the free period is complete or you'll begin being charged monthly or yearly as you've chosen. It'll remain active until the paid (or free) period expires. Any pics or resume page that you've added via pro will be removed if/when you cancel.
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bluesmanSF, Champion

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...it just merged his regular name to the second.... who do I speak to....?
Are there residual issues that have come up from this merge that you need to speak of? If so, can you explain further?
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Elizabeth

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Yes I signed up for the pro...  And Residual is just that I cannot seem to add his 19-2 production or his future filming for the History of Love.  I guess I have to see an extra day to see if it will go on his page but there is still no picture.  I just find all very confusing and not user friendly.  There has to be an easier way?  For the links that you gave me there is no"Red, Claim my page!"  No were to be seen and I am not crazy, not great with english but not crazy...
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bluesmanSF, Champion

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The "Claim" button works the same as the link I gave above, which is, http://pro.imdb.com/nconst/claim

On the page, it looks like:



You can use one or the other. They are the same. If you cannot find the button, use the link I gave above.
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bluesmanSF, Champion

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I cannot seem to add his 19-2 production
Do you mean the show 19-2? Or do you mean one of the many others listed? Can you provide a link? If it's the show, which episode(s)? What did you try to do to add it and when did you try? If you completed a submission, can you provide the Submission ID Reference Number so staff can check status? Also, if you received an email receipt, can you post the entire contents and maybe folks here can take a look and see what, if anything, was done wrong?

If it's the show, you'd need to go to the page for the episode he's in and add his name to the cast. Then it takes about a week to process.

You might read up on:

and

Adding Data to IMDb
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bluesmanSF, Champion

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Do you mean The History of Love? If so, and it's not added by production, you might have to wait to able to provide a screen capture of his name in the credits. So, if it hasn't been filmed yet, you might be way ahead of the game.

Again, if you've already submitted it, can you post the submission ID number so staff can check on status (if you've waited a week or so for it to process)?
(Edited)
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Elizabeth

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Ok.  I understand for the show 19-2 and the episode which is "School"  I will try adding him to the cast and see if that works that way.  Also for the Movie, The History of Love, they have a page and I will try and add it that way.  

For the Red Button,,,,there is no red button no matter how I try to get that button on every page I go I do not have that.  So, cannot claim something that does not let me claim it.  Will try and try again.

So therefore his picture is still not there.

You are trying very hard and do appreciate it.
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bluesmanSF, Champion

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It only appears on a Name Page, in the Pro view.

Don't worry about the button...just use the link I've given you several times... http://pro.imdb.com/nconst/claim

The button and the link take you to the same page. Clicking the button is like clicking the link http://pro.imdb.com/nconst/claim
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Elizabeth

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for the 19-2 production it is very weird cause it did add it but it went to another page "Jason E. Smiley II"  very odd.  And not I have the problem of trying to merge that one to the original Jason E. Smiley... just very frustrating.
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Elizabeth

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soOOOoo confusing.... now they have a page for Jason Smiley.....with his picture and only two of the last things has and will do.  Then they have Jason E. Smiley with no picture and all that he has done except the last two things that are on Jason Smiley page with picture.  And they also have Jason E. Smiley II  that is even more confusing.  Just do not understand and call me Stupid but I just do not get it and it would be nice to have someone over there  (not sure where that is) to correct this and then just start and add from there.  But there is not one to talk or get things checked.  That is the worst part and I was told that it would be a great tool for my son but I am starting to wonder.  
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DavidAH_Ca, Champion

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You need to step back and take a deep breath. Everything happens slowly at IMDb, but if you take time to answer specific questions carefully and accurately, we can get this all sorted out.

1) What name is your son planning to use as his 'stage name'? Jason Smiley or Jason E. Smiley?

2) Does all the data on the Jason E. Smiley page refer to your son? If not, what is incorrect?

3) Does any of the data on the Jason Smiley (I) page refer to your son? If so, what items?

4) Is the credit on the Jason Smiley (II) page correct for your son?

5) Are the photos on the Jason Smilley page of your son?

If you answer these questions we should be able to sort this out quite quickly (for IMDb).

It is very important to enter data accurately, so taking extra time to double-check things can save a lot of time in the long run.
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Elizabeth

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1)  Yes all on Jason E. Smiley refers to my son and all is correct.
2)   No,  Jason Smiley I is not my son nothing here is for him
3)  Yes, Jason Smiley II is my son and all is good there on the info.
4)  Yes, Jason Smiley is my son... that is his picture.

Now, my question is he would like to keep his name Jason Smiley but when we tried to enter it, it did not let us and asked us to change is and suggested the middle letter.  But if all can be merged with Jason Smiley I will make sure that all the acting he did changes his name to just Jason Smiley.  We had taken the time to change his name with the E. but he never liked it... so if we can just make it Jason Smiley the actor it would be great.  Thanks.
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DavidAH_Ca, Champion

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You certainly can have his name as Jason Smiley, and if that is how he plans to be credited, then that is how he should be recorded. As noted in the Submission Guide: Names
General Rule: The primary name for a person in the IMDb is the one by which they are most often credited.
(The primary name is the at the top of the Name page.) It should not be recorded as Jason E. Smiley  unless he plans on being credited that way from now on. Not only is it against the regulations , but if he sets up his page with the middle initial but is credited without the credit is far more likely to be assigned to the wrong person.
However, since there is already a person listed with that name, then his name would have to have (II) appended to differentiate your son from that other person (who would have (I) added.

The Roman numeral only shows up on his Name page and in the update forms; in the Title filmographies the name would just show as Jason Smiley.

Then number is strictly to differentiate between two persons; it says nothing about importance, quality of work, or anything else , My favourite example is Emma Watson, whose name shows like that in the various Harry Potter films, but who is shown on her name page as Emma Watson (II)Emma Watson (I)'s only credits are as wardrobe supervisor for 2 episodes of a TV Series, but because she was the first Emma Watson added to the database, she is assigned the (I).

I will leave the detailed exposition of what you should do to bluesmanSF; it can be confusing if two people both try to give detailed instructions. I strongly recommend you not make any further updates until he tells you how to proceed.
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bluesmanSF, Champion

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Once again...you don't really need the "claim page" button as it's the same as the link I keep posting, or http://pro.imdb.com/nconst/claim. You only need one, or, the other. If you cannot see the button as I posted in the picture and described twice, just skip it and don't worry about the button. Just forget I mentioned the red button. Just use the link http://pro.imdb.com/nconst/claim to claim the page, instead of the button.

(but, just an FYI, if you log in, type his name in the search box and go to his page in the Pro view, you'll see it as pictured above. You need to do all...log in, go to his page, scroll until you see the red button on the left side of the page...when you click it, it also sends you to http://pro.imdb.com/nconst/claim)

You will NOT see any red button when using this link. Use it instead of the red button on his IMDb Name Page, Pro view (I posted a picture of his page, above).

Can  you verify the things asked above? Also, I'd also recommend you refrain from adding/correcting until you have more of a handle on things. It's getting messier and messier as we go, so far.
(Edited)
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bluesmanSF, Champion

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Is he:
Jason Smilley
https://pro-labs.imdb.com/name/nm7358334/?ref_=sch_int



If it's him, it seems you've added the 19-2 credit twice, under two different names, neither of them your son's proper page.

How did his name appear in the show's credits? With or without the middle initial (and which is the correct spelling of his last name...this one is spelled differently-two Ls)?

Don't make any submissions but just answer the questions, at this point.

You said above:

his name is Jason E. Smiley...
But it looks like you created a new page using "Jason Smilley"? Was this on purpose or another error?
(Edited)
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Elizabeth

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Yes,  I corrected the two ll  's but I guess it takes time to view it.

Thanks.
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bluesmanSF, Champion

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You would not have needed to correct it as it should just have been merged into his other page and the step is/was not needed.
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Elizabeth

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Thank you for making all the changes happen.  Should I go ahead and change it back to Jason Smiley....without the E.  We added that cause the site would not let us use his name.  I do understand now that they add the I or II  simply to distinguish him from the stunt man.  So.  Is this going to give me problems or should I just leave it.  My son would prefer to be know as Jason Smiley and without the E. is we can remove it.  

I am assuming I would have to go to the credits and make all the changes there also.?

I will not do anything until you let me know what you think I should do...I do not want to mix everything up again.  :-)

Thank you for all your help.
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bluesmanSF, Champion

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No, it's already processing that. Please wait for it all to settle before adding new or repeated requests. I submitted to change it. Submissions take 1-7 days to process...if not a day or to more. Let's not pile on until we can see what issues remain.
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Again, the name page heading is not a matter of preference. It should appear as his name appears in credits. So if that's without the initial, it should not have been added in the first place.
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bluesmanSF, Champion

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Preparing for the next move(s)...can you list the titles he's supposed to have listed, just so I can see what's what and what might be missing?

I am assuming I would have to go to the credits and make all the changes there also.?
FYI, no you wouldn't do that. You'd go to his page and click "edit page" and choose to change his name. Don't do it though...it's already in progress.
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Elizabeth

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I do not think that we list the theatre and commercials but the film and Television are listed there.

Thanks.  I will wait a week before seeing what is going on.  Again Thanks.
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Elizabeth

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This is weird.  I just listed all the items but I do not see them there only the comments.... let me know if you can see them... maybe they are not showing them but you can see them.
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Elizabeth

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the one item that is not listed there is "The History of Love"... this is an up and coming movie that is already on IMDB.... He is playing "Young Leo".  The character adult that is played by John Hurts.  Thanks.
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bluesmanSF, Champion

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I can't see the list lol. It's okay, if it's just that one title missing. I can try to add it but I wonder if it won't be accepted until it's released and we can supply them a screen  capture. Do you have any document you can upload here that can be used to help verify he's involved.

Theater and commercials can be added to "Other Works" section. They should be easy to list but just need to be formatted correctly.

Take a look at http://www.imdb.com/help/search?domain=helpdesk_faq&index=2&file=bio_all_guides&ref_=hlp... and post if you have questions.

It's probably not a problem to add it now as you'll be doing it right onto his page. So, the name being processed to change won't be an issue.

In his case, too, it might be good to add a biography. The one there is computer generated by information on his page but you could also mention other work in the bio. And, a bio might be helpful since there's another person of the same name and it might help, if someone adds a credit, them decide which name it belongs to. So if the same name thing is of concern, it'd be a good idea. You could, maybe, find a friend/family member that writes well, to give them bullet points and ask them to put it together. I try, now and then, but always hate what I've written afterwards (I stick to songs as anything goes in songs, for the most part) ;)
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I was just going to add, you certainly can/should add other work to his resume page. I also notice that when you added a new page with his name misspelled, it ended up being the name at the top of his resume page. You'll, via your Pro account, need to correct that and you can add commercials, theater work, etc., there.
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Elizabeth

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K.  Thanks soooo much for all your help.  I have to work this week but will have this done and follow your steps by steps and accomplish this.  I am a graphist but not a tech... LOL!  again thanks.
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bluesmanSF, Champion

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Staff: can you check on submission to correct name to remove the middle initial, as discussed above, which was added by mistake 150601-004355-562000
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Michelle, Official Rep

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Hi Elizabeth and bluesmanSF -

I see that there is currently one listing for "Jason E. Smiley" here.  To clarify, upon reviewing the submission I see that the update was for changing the name to "Jason E. Smiley", which seems to have worked.  Though above you mentioned removing the initial, are you trying to update his name listing be  "Jason Smiley"? 

And if so, is he separate from this other "Jason Smiley" here?
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bluesmanSF, Champion

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Yes. Sorry, I posted wrong one, should be150601-172835-780000, but it's to remove middle initial and is a different person. They'd created extra pages with misspelt names so there was a merge then correction. He should be Jason Smiley (II). Thanks, Michelle!
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Michelle, Official Rep

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Gotchya!  The name listing is currently being reviewed.
(Edited)
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bluesmanSF, Champion

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Thanks, Michelle!
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Elizabeth

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Everything is done and to perfection.  Thank you soooo much.  Great job.  Appreciate the work.  Thank you again.