Faulty Video Trailer on a film's page and cannot remove it

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An actor contacted me who is in a film I produced saying that the trailer / only video clip on the page is not working. Please can we remove the trailer as it's clearly faulty. 

https://www.imdb.com/title/tt1568892/videogallery/?ref_=tt_ov_vi_sm

I would prefer that the video clip is removed and then i'll a new one at a later date.

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Colin Arnold

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Posted 1 month ago

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Jeorj Euler

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Hi, Colin Arnold. I did not experience any playback problems when viewing vi3561860889, trailer for The Fallow Field. Amazon's video playback system requirements apply to IMDb, which are outlined at https://www.amazon.com/gp/help/customer/display.html?nodeId=201422810, to which the IMDb Videos FAQ hyperlinks.

 https://d2r1vs3d9006ap.cloudfront.net/s3_images/1793921/RackMultipart20190619-82625-1hviyqe-The_Fallow_Field_trailer_credits.png?1560907603
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Colin Arnold

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Thanks Jeorj. Apologies, I meant sound playback not picture playback. It sounds like it's on the actual video file as opposed to your playback system therefore can we please remove the video file and I'll upload a working one please?
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MAthePA

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Hi, Colin Arnold.

I think the editors are expecting a new trailer from you, so they could have an opportunity to compare both and make the final decision. Usually, IMDb is not accepting video corrections here on Get Satisfaction. 
You can address them directly via the contact form, selecting step by step: 
IMDb Fan / Contributor questions;
Images & video;
Remove / update videos -
and the data editors will be happy to take a look.

Thank you in advance
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Colin Arnold

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Thanks i've emailed them via the contact form