Event photo: film's title required in the background?!

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Could someone from IMDB please give me a reasonable explanation as to why IMDB Customer Service will not tag a photo of the following sort with the name of the associated title?:  a photo that shows the title's actress attending the title's premiere at a certain film festival.  Seems to me that it well qualifies as an "Event" image that should be tagged with the name of the title.

Customer Service has responded to me (and to one of the film's actors) by stating that an image will be tagged with its respective title only when the name of the film appears in the background.

But the image in question is indeed a photo of the film's actress taken at the premiere for the title and most of the premiere photos on IMDB contain no identifying elements of the film at all other than the film's actors.  Here are just a few such photos, taken at the premiere of a certain James Bond film, with nothing in the photos that even identifies the event as related to the realm of motion pictures:

https://www.imdb.com/title/tt2379713/mediaviewer/rm4167623168
https://www.imdb.com/title/tt2379713/mediaviewer/rm3261653504
https://www.imdb.com/title/tt2379713/mediaviewer/rm3278430720

The image in question is already on IMDB, as it serves as the actress’s headshot.  Perhaps the actress must first remove it as her headshot?  Perhaps that is the problem?  Perhaps Customer Service just doesn’t believe that the person shown in the photo is the title’s actress or that the photo was taken at the title’s premiere?

By the way, the photo was taken by me, just minutes before the title's premiere screening took place in the theatre shown in the background and in the context of a film festival that was taking place there and in the street all around us.  You can even see the words "film" and "festival" on the theatre's marquee.  So, the photo really is that of the title's actress in attendance at the title's premiere event.  I am the film’s director, producer, one of the actors, etc.  The actress is my daughter, as evident from our identical surnames.

Here is the photo:  https://www.imdb.com/name/nm3920291/mediaviewer/rm1450278912.

Thank you.
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Robert Eidschun

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Posted 2 months ago

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Grayson, Employee

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Hey Robert - in the case of the images you have referenced from the Spectre premiere we are able to independently verify their status as event images. This image you have posted is not clear and unfortunately not independently verifiable so we are not able to add the tag.
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Robert Eidschun

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Hi Grayson,

Here's the independent verification:

(1) In a photo similar to the photo in question, it says "2010 AOF Festival" on the theatre marquee, which means "2010 Action on Film Festival":

https://www.dropbox.com/s/8vfxwtnsf1q7sxs/The_Wine_Cellar_Premiere.jpg?dl=0

Therefore, the photo in question was in fact taken at the 2010 Action on Film Festival.

(2) In the photo in question and in the photo in (1), you can see the film festival's backdrop just inside the theatre entrance, which matches the backdrop shown in the photo of the same girl taken right against the backdrop:

https://www.dropbox.com/s/pjfvt56zm4f1vai/Erin_Eidschun-The_Wine_Cellar_Premiere-Annotated-1.jpg?dl=...

https://www.dropbox.com/s/ub5gfyda7jwgb0f/Erin_Eidschun-The_Wine_Cellar_Premiere-Annotated-2.jpg?dl=...

Therefore, the photo in question is in fact that of a girl in attendance at the 2010 Action on Film Festival.

(3) In the following video, you can see that The Wine Cellar premiered at the 2010 Action on Film Festival:

https://www.youtube.com/watch?v=PXPDeAm3yzI&feature=youtu.be

Therefore, the photo in question was in fact taken at the premiere event of The Wine Cellar.

(4) If you compare the girl in the photo in question with the girl in the trailer, you can see that it is the same person:

https://www.imdb.com/video/vi778017049?ref_=tt_pv_vi_aiv_1

Therefore, the photo in question is in fact a photo of the film's actress taken at the premiere event of The Wine Cellar.

How's that?

Regards,

Robert
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Marco

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in the case of the images you have referenced from the Spectre premiere we are able to independently verify their status as event images.

Very understandable, but that does mean that the Customer Service was wrong when they stated " that an image will be tagged with its respective title only when the name of the film appears in the background." (I haven't seen this message myself of course, but am assuming the OP didn't make this response up).
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Robert Eidschun

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Several different IMDB Customer Service representatives responded by email after I inquired several times by way of IMDB's help page.  One wrote that the name of the film had to be in the background.  Another explained that an "identifying element" had to be in the background.  Others put it differently.  However, it seems that most Event images on IMDB contain no such things.  Since many of those images concern relatively unknown films, I find it hard to believe that Customer Service would take the time to verify those images or would even be able to verify them.

Here are more examples of images tagged as "Events" with the names of the associated films and yet those images contain no elements relating them to those films:

https://www.imdb.com/title/tt5577494/mediaviewer/rm620259584
https://www.imdb.com/title/tt6348410/mediaviewer/rm1225222144
https://www.imdb.com/title/tt8637428/mediaviewer/rm407988224

Other IMDB Customer Service rep's have cited other "reasons", none of which make sense, such as "no selfies allowed" even though the photo is not a selfie.  I must say though that at least some of the rep's seem well intentioned and take the time to try to understand the situation.  One even attempted to tag the photo as an "Event" with the name of the associated film, but was overridden by one of his colleagues.
(Edited)
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Robert Eidschun

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Hi Grayson,

Here's the independent verification:

(1) In a photo similar to the photo in question, it says "2010 AOF Festival" on the theatre marquee, which means "2010 Action on Film Festival":

https://www.dropbox.com/s/8vfxwtnsf1q7sxs/The_Wine_Cellar_Premiere.jpg?dl=0

Therefore, the photo in question was in fact taken at the 2010 Action on Film Festival.

(2) In the photo in question and in the photo in (1), you can see the film festival's backdrop just inside the theatre entrance, which matches the backdrop shown in the photo of the same girl taken right against the backdrop:

https://www.dropbox.com/s/pjfvt56zm4f1vai/Erin_Eidschun-The_Wine_Cellar_Premiere-Annotated-1.jpg?dl=...

https://www.dropbox.com/s/ub5gfyda7jwgb0f/Erin_Eidschun-The_Wine_Cellar_Premiere-Annotated-2.jpg?dl=...

Therefore, the photo in question is in fact that of a girl in attendance at the 2010 Action on Film Festival.

(3) In the following video, you can see that The Wine Cellar premiered at the 2010 Action on Film Festival:

https://www.youtube.com/watch?v=PXPDeAm3yzI&feature=youtu.be

Therefore, the photo in question was in fact taken at the premiere event of The Wine Cellar.

(4) If you compare the girl in the photo in question with the girl in the trailer, you can see that it is the same person:

https://www.imdb.com/video/vi778017049?ref_=tt_pv_vi_aiv_1

Therefore, the photo in question is in fact a photo of the film's actress taken at the premiere event of The Wine Cellar.

How's that?

Regards,

Robert