Email confirmation

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
I just opened an IMDB Pro account. I clicked on the confirmation email, it took me to my page, everything looks good, but when I try to edit the page it says I need to confirm my email even tho I used the confirmation email to get to my page. Can anyone help?
Photo of Stage Mom

Stage Mom

  • 4 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Steve

Steve, Official Rep

  • 1572 Posts
  • 1232 Reply Likes
Apologies for the trouble!

Please write back with the URL to your page so we can offer further help.
Photo of Stage Mom

Stage Mom

  • 4 Posts
  • 0 Reply Likes
Thanks, Steve is there a way to talk to an actual person?

https://pro.imdb.com/name/nm9574477?ref_=pe_3397090_353069600_wem_a_claim
(Edited)
Photo of Claire

Claire, Official Rep

  • 1757 Posts
  • 1179 Reply Likes
Hi there,

I've reviewed your IMDb account and can confirm that your account has not yet been verified. I recommend trying once more to confirm your email; please go to the page here:

https://www.imdb.com/registration/confirmation

while logged into your account and select "Resend Email". Click the link in the email and enter the Captcha on the site, then select "Submit". Once you've completed this step you'll have full access to the benefits of your IMDbPro membership and IMDb account.

Please let us know if we can offer further help.
Photo of Stage Mom

Stage Mom

  • 4 Posts
  • 0 Reply Likes
Thank you for the response, Claire. I can confirm that I have ALREADY followed these confirmation steps. Several times in fact. Please look again, the very end of the link above says in it "CONFIRMATION". You sent me the same link I sent you. It would be so much more helpful (and FASTER, considering the trial period ends soon) to speak with someone on the phone. This is ridiculous. Can you offer any other advice?
(Edited)