Distributor credits don't get deleted

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
I have several submissions where I replaced a wrong distributor (Arthaus Filmverleih [de]) with the correct company name (Arthaus [de]). According to the track function, the submission has been accepted and the correct distributor is listed. However, the credit which is supposed to be deleted is also still listed.

Example: 190717-173720-510000

Is there an issue with my submission or is this a technical glitch?
Photo of Elwood Blues

Elwood Blues

  • 52 Posts
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Posted 5 months ago

  • 1
Photo of Elizabeth

Elizabeth, Employee

  • 567 Posts
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Hi there, we can't replicate this on our end, do you have a screenshot where you're still seeing this company attached to the title? 

Thank you! 
Photo of Elwood Blues

Elwood Blues

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Hi,

I also can't see the wrong company listed anymore. Hm, maybe I was just too impatient... :-)

Thanks!