Deletion of Data on Get satisfaction community

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  • Updated 4 months ago
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I signed up to the Get Satisfaction company twice in the past to ask questions and both times deleted my account when the problems were resolved. It would seem that the questions I asked are still however publicly visible despite my accounts being deleted. I do not want these to still be visible as they publicly identify me and I want them removed. Links below

*https://getsatisfaction.com/imdb/topi...
* https://getsatisfaction.com/imdb/topi...
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Jack

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Posted 4 months ago

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Vincent Fournols

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Hi Jack,

My 2 cents:
As heralded on the home page, this is a public forum, so anything posted here is deemed to be and remain public.
Moreover, the 2 questions you have asked are very common: you could have spared yourself from creating a profile (let alone: 2) and exposing yourself by just searching the forum and getting the answers you were searching.

Now, let us see what the IMDb response will be.
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Jack

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I understand your point, but i should be able to delete data I have uploaded when I chose to delete the profiles. I also have privacy rights with GDPR as its identifiable information. :) 
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Jack

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I was not aware that I could not do that, and nowhere does it state 'data will not be deleted even after account closure'. I have read the privacy policy.  
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Vincent Fournols

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Jack,

GDPR can be invoked by EU citizen. If this is your case, the previous similar topics here mentioned to contact the help desk at https://help.imdb.com/contact.
I hope this can prove helpful and useful as we do not hear of the outcome.
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Jack

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This also tells me that my content is deleted, so the fact it hasn’t is very misleading...
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Ed Jones (XLIX)

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Privacy rights with GDPR only pertain to personal information.
None of the remaining data is personal.
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Jack

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Firstly, GDPR laws in the EU also give me rights over data which is “personally identifiable” that means if there’s information which can personally identify me and I don’t want it there, i have rights. Secondly, to inform me all of my data and “content” would then be deleted but then keeping it public is also a breach of my privacy. My partner studies law, I have checked all of this out before asking my question.
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Jack

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Still awaiting a response from an IMDb Official anyway.
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Ed Jones (XLIX)

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Lawful basis for processing

Unless a data subject has provided informed consent to data processing for one or more purposes, personal data may not be processed unless there is at least one legal basis to do so. According to Article 6, the lawful purposes are:

  • (a) If the data subject has given consent to the processing of his or her personal data;
  • (b) To fulfill contractual obligations with a data subject, or for tasks at the request of a data subject who is in the process of entering into a contract;
  • (c) To comply with a data controller's legal obligations;
  • (d) To protect the vital interests of a data subject or another individual;
  • (e) To perform a task in the public interest or in official authority;
  • (f) For the legitimate interests of a data controller or a third party, unless these interests are overridden by interests of the data subject or her or his rights according to the Charter of Fundamental Rights. (especially in the case of children).
IMDb operates under subparagraph (e).

You are on Get Satisfaction.
See Spriklr.
You are only "Jack" here.


Link #1 you provided above has no personal data attached.

It's only link within is dead https://getsatisfaction.com/imdb/topi...
https://m.imdb.com/name/nm9618109/
"The requested URL was not found on our server."
Error 404


Link #2 you provided also https://getsatisfaction.com/imdb/topi...

It shows data you willingly provided.
However you could request that your email screenshot be removed.
That should have been taken out after you listed it. I'm sure that was an oversight as that portion was not readily seen.


Now we will wait for IMDb to respond.
I am curious too.

Cheers Jack.






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Jack

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Hi, I do understand but I then requested deletion of that information. The personal information as you mentioned is primarily within the thread of the question not the question itself.
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Ed Jones (XLIX)

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The whole post or the personal information contained within deleted?
What part?
Whole?
Or E-mail?
(Edited)
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Jack

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Both Questions and their comments.
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Ed Jones (XLIX)

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They contain nothing personal.
You may request the removal of personal information contained within.
That is all.
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Ed Jones (XLIX)

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Post #2's e-mail screenshot is eligible.
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Ed Jones (XLIX)

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This is a public forum.
This is not to collect data.
You are warned that it is public.
See the home page to the top right.


Now

Ask for the removal of the data regarding the e-mail screenshot and I'm pretty certain they will remove it.
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Ed Jones (XLIX)

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Jack

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Again, that does not mention anything about retaining information even after account deletion.
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Jack

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I am aware it’s a public forum, several companies operate public support forums... That is not my point. Once I “delete” my account and I am told my “content will be deleted” I expect that to happen. I have a right to delete what I have posted.
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Jeorj Euler

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Rights can be waived. You waived yours, technically.
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Jeorj Euler

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...as have the rest of us.
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Jack

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I didn't waive my rights, the forum is misleading in the fact it makes you think you can delete your content. I have reported this to the ICO :) Thanks
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Jeorj Euler

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There is nothing misleading.
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Vincent Fournols

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Jack,

Candid question: what is the ICO?
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Vincent Fournols

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Oh, so you are British?
If so, while you are still a EU citizen (!), why don't you invoke the GDPR?
Not sure whether the ICO will have right on a Washington state based company (even though it's founder lives apparently in Britain), but IMDb must comply with the GDPR...
(Edited)
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Ed Jones (XLIX)

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If it is of general public interest.
He was not an unknown commodity.
But IMDb complied. His data is gone.

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Jack

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Hello, What you are referring to is a separate issue. I am now more concerned about getting these removed from this forum. In answer to your question, I have invoked GDPR and the ICO have assured me I have legal rights to get these removed.
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Jack

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Hello, What you are referring to is a separate issue. I am now more concerned about getting these removed from this forum. In answer to your question, I have invoked GDPR and the ICO have assured me I have legal rights to get these removed.
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Vincent Fournols

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But GDPR has to be invoked with GS (not ICO! :)
Maybe you can check this page: https://getsatisfaction.com/corp/about/contact/
and try this: https://getsatisfaction.com/getsatisfaction/private?requested=https%3A%2F%2Fgetsatisfaction.com%2Fge... after creating a different account... :(
(Edited)
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Ed Jones (XLIX)

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You just did this 30 minutes ago. It is 12:00 Midnight!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Ed Jones (XLIX)

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You were assured by who on a Friday night?
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Jack

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The ICO have a live chat service and I spoke with them earlier about this. I wanted to get advice legally before pursuing this any further. And since IMDb haven’t responded to this request I am within my legal rights to file the complaint with the ICO. As they process EU Citizens data they have a duty to respond. I have also emailed GS as the publisher of the community.
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Jack

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Nowhere does it say “after you delete your account we will retain your content”
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Jeorj Euler

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https://getsatisfaction.com/corp/privacy-policy/:
We believe that it is important to the integrity of a conversation to maintain the entire conversation thread, so we do not permit you to delete a post once you have submitted it. In certain circumstances, such as if your post has not been commented on, it may be possible to alter or delete it, but since this is not always available, we ask that you carefully consider what you post before submitting it. Instructions for deleting information you have submitted can be found in the section of this Privacy Policy entitled “Modifying or Deleting your Information and Account Settings.”
Granted IMDb Community forum administrators have the technical capacity to delete posts in the forum to correspond, there is nothing in IMDb policy including a guarantee to do that.
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Jeorj Euler

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Rather the part to be quoted is...
Any posts you've made in the community before the date of termination will be retained.  You understand and acknowledge that copies of information you submit may remain viewable in cached and archived pages or if other Users have copied or stored your content.
...in the section under the heading "Modifying or Deleting Your Information and Account Settings". The previous one is in the section under heading "
Participation in a Community".
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Ed Jones (XLIX)

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Your account info is indeed deleted. Postings are public. Account info is personal.
It is that simple.
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Jack

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GPDR also covers things that identify me, whether directly or indirectly. When my name is searched on this website, those threads appear. Identifying that I wrote them and who i am.
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Jack

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It also uses the word 'content', that is a misleading factor if that is the case. Which ever way you look at this, the information needs deleting. The fact I am still awaiting a response from an IMDb official tells me they aren't too bothered about my privacy.
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Ed Jones (XLIX)

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Look that wording is in the law. "Content" Take that up with the lawmakers.
Content is interpreted as your account registration content.
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Jack

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That should be made more clear if that is the case but yes, I will take it up with imdB when they can be bothered to respond to my problem,
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Jack

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If you search my actual name in the search bar of this website, those 2 articles appear. That is identifiable.
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Ed Jones (XLIX)

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Take that up with whatever search engine you are using. Prior archived content is no concern of IMDb. It does no published archiving on the internet. Search engines do that.
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Jack

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Can someone from IMDb please reply to this? If not delete the entire discussions, please delete the comment of the email and the comment containing my first and last name so that when my name is searched on this website, those don't appear.
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Ed Jones (XLIX)

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See reply above about Search Engines.
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Jeorj Euler

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To all, please never post anything on any website without reading the terms of service and privacy policy first. Do not even sign up without reading those things first.
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Ed Jones (XLIX)

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I second what Jeorj said and what I already said. There is a warning on the Get Satisfaction home page. Even if this entire post along with the other 2 were gone, they would still come up on the internet anyway. You are mistaken thinking that elimination here, eliminates it there. It does not.
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Ed Jones (XLIX)

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Also we don't know your full name as it is not here for anyone to see. So how are we to determine if your so called search directs anyone to the 2 pages in question?
Your say so. There is no proof that the statement you have made is fact.
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Jeorj Euler

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This is basic stuff of adulthood and contracts.
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Ed Jones (XLIX)

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Check out the wayback machine.
You are there too.
https://web.archive.org/

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Ed Jones (XLIX)

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Regardless when my name is searched the posts appear, that is a breach of my Privacy Rights, IMDb have been misleading and it has been reported to ICO. They clearly don't care by not even responding. Your comments also, have been quite patronising from some people, in future if you want to help someone in a forum when they are already quite stressed be a little bit more understanding. 

Wrote by you know who and withdrawn!
Good Bye J.
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Jeorj Euler

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I would not mind if the two threads in question were removed or heavily redacted, but that would constitution an exception, and it would beg the question of what other threads by other authors to extend the same courtesy.
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Jack

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If it violated their privacy then yes. I guess if they was to delete them, the way to prevent that would be to maybe include a message on signup that is more clear that data will be kept even after deletion.
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Jeorj Euler

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That would help, but often you have dig in and actually read the privacy policy, making no assumptions that it would be easy at all to remove anything that you post.
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Jack

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That’s probably a good point, and I probably should but when you have a problem and you need assistance who sits there and reads a privacy policy? It’s not even the first thing you think of.
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Jack

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I admit, it would be a good idea to. But it would be better for them to implement this message more clearly. And accept my deletion request.
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Jack

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Unfortunately I also find some of the other contributors on here, to be quite rude and patronising which isn’t helpful. You are at least showing an understanding.
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Ed Jones (XLIX)

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As stated before you have one item, out of the three posts that IS eligible.
Your E-maill address.
That's all.
It IS THE ONLY personal information contained within.
Everything else is a conversation with Jack. And we don't know who Jack is.
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Jeorj Euler

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We don't know Jack :P
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Jack

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Im happy if they would even just remove the comments that identify me and cause these articles to appear when my name is searched on this forum.
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Vincent Fournols

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In that case, previous EU contributors invoking the GDPR were asked to use the helpdesk contact form at https://help.imdb.com/contact.
I have never known whether they are granted what they were asking.
Now, if I follow you correctly, your issue is with Gestsatisfaction, not IMDb. So you should try to invoke GDPR with them, because I am quite certain that your request is legit.
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Jack

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Hello Vincent, Thankyou. I did think about that but I think it’s IMDb who have the authority to actually delete things in the forum. So I’m not sure get satisfaction would actually be able to do much but I’ll give it a try.
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Vincent Fournols

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No, the website publisher has the first responibility to manage this.
Besides, I think that IMDb is only a client for them. They provide tools for that particular forum, but ultimately, this is the publisher's responsibility.

Otherwise, Facebook and Twitter would not be legally forced to remove sensitive or unlawfull contents....
(Edited)
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Jack

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Thanks
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Jack

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Can I get a reply from someone on this issue please, I’d like to get this resolved without the hassle.
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Jack

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Hi, I have tried to contact them via their Helpdesk but it would be much quicker for them to reply in here.
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Jeorj Euler

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It would not be quicker or slower.
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Jack

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This reply was created from a merged topic originally titled Does the email help desk work over the weekend?.
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Jack

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Hi guys, I’m aware that this is partly my fault for not reading the privacy policy. Would you at least consider removing the comments which are identifiable? I don’t really want this to be any more hassle than it needs to be.
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Ed Jones (XLIX)

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As stated before you have one item, out of the three posts that IS eligible.
Your E-maill address.
That's all.
It IS THE ONLY personal information contained within.
Everything else is a conversation with Jack. And we don't know who Jack is.
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Vincent Fournols

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It has been three days now, and still no response from IMDb staff...
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Ed Jones (XLIX)

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As long as there is continuing dialog, this gets pushed back in line for a response.
We should just stop replying and wait patiently for staff.
Cheers all.
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Ed Jones (XLIX)

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Vincent I know why there is no response.
Was reading Get Satisfactions terms of service.
Missed this little part.

https://getsatisfaction.com/corp/terms-of-service/

5. INTERNATIONAL USE

5.1 The Get Satisfaction Service is hosted in the United States. If you use the Get Satisfaction Service from outside of the United States, you acknowledge that you are voluntarily transferring information (potentially including personally-identifiable information) and Content to the United States and agree that Get Satisfaction's collection, use, storage and sharing of your information and Content is exclusively subject to the laws of the United States, not of the jurisdiction in which you are located.

5.2 You will comply with all United States laws, rules and regulations applicable to the export of products, services, software and technical data regardless of the jurisdiction in which you are located.