I signed up to the Get Satisfaction company twice in the past to ask questions and both times deleted my account when the problems were resolved. It would seem that the questions I asked are still however publicly visible despite my accounts being deleted. I do not want these to still be visible as they publicly identify me and I want them removed. Links below
*https://getsatisfaction.com/imdb/topi...
* https://getsatisfaction.com/imdb/topi...
*https://getsatisfaction.com/imdb/topi...
* https://getsatisfaction.com/imdb/topi...
Posted 11 months ago
This also tells me that my content is deleted, so the fact it hasn’t is very misleading... 
Hi, I do understand but I then requested deletion of that information. The personal information as you mentioned is primarily within the thread of the question not the question itself.
The whole post or the personal information contained within deleted?
What part?
Whole?
Or E-mail?
What part?
Whole?
Or E-mail?
(Edited)
Both Questions and their comments.
They contain nothing personal.
You may request the removal of personal information contained within.
That is all.
You may request the removal of personal information contained within.
That is all.
Post #2's e-mail screenshot is eligible.
This is a public forum.
This is not to collect data.
You are warned that it is public.
See the home page to the top right.
Now
Ask for the removal of the data regarding the e-mail screenshot and I'm pretty certain they will remove it.
This is not to collect data.
You are warned that it is public.
See the home page to the top right.
Now
Ask for the removal of the data regarding the e-mail screenshot and I'm pretty certain they will remove it.
Again, that does not mention anything about retaining information even after account deletion.
I am aware it’s a public forum, several companies operate public support forums... That is not my point. Once I “delete” my account and I am told my “content will be deleted” I expect that to happen. I have a right to delete what I have posted.
Rights can be waived. You waived yours, technically.
...as have the rest of us.
I didn't waive my rights, the forum is misleading in the fact it makes you think you can delete your content. I have reported this to the ICO :) Thanks
There is nothing misleading.
Jack,
Candid question: what is the ICO?
Candid question: what is the ICO?
Oh, so you are British?
If so, while you are still a EU citizen (!), why don't you invoke the GDPR?
Not sure whether the ICO will have right on a Washington state based company (even though it's founder lives apparently in Britain), but IMDb must comply with the GDPR...
If so, while you are still a EU citizen (!), why don't you invoke the GDPR?
Not sure whether the ICO will have right on a Washington state based company (even though it's founder lives apparently in Britain), but IMDb must comply with the GDPR...
(Edited)
If it is of general public interest.
He was not an unknown commodity.
But IMDb complied. His data is gone.
He was not an unknown commodity.
But IMDb complied. His data is gone.
Hello, What you are referring to is a separate issue. I am now more concerned about getting these removed from this forum. In answer to your question, I have invoked GDPR and the ICO have assured me I have legal rights to get these removed.
Hello, What you are referring to is a separate issue. I am now more concerned about getting these removed from this forum. In answer to your question, I have invoked GDPR and the ICO have assured me I have legal rights to get these removed.
But GDPR has to be invoked with GS (not ICO! :)
Maybe you can check this page: https://getsatisfaction.com/corp/about/contact/
and try this: https://getsatisfaction.com/getsatisfaction/private?requested=https%3A%2F%2Fgetsatisfaction.com%2Fge... after creating a different account... :(
Maybe you can check this page: https://getsatisfaction.com/corp/about/contact/
and try this: https://getsatisfaction.com/getsatisfaction/private?requested=https%3A%2F%2Fgetsatisfaction.com%2Fge... after creating a different account... :(
(Edited)
You just did this 30 minutes ago. It is 12:00 Midnight!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You were assured by who on a Friday night?
The ICO have a live chat service and I spoke with them earlier about this. I wanted to get advice legally before pursuing this any further. And since IMDb haven’t responded to this request I am within my legal rights to file the complaint with the ICO. As they process EU Citizens data they have a duty to respond. I have also emailed GS as the publisher of the community.
Nowhere does it say “after you delete your account we will retain your content”
https://getsatisfaction.com/corp/privacy-policy/:
We believe that it is important to the integrity of a conversation to maintain the entire conversation thread, so we do not permit you to delete a post once you have submitted it. In certain circumstances, such as if your post has not been commented on, it may be possible to alter or delete it, but since this is not always available, we ask that you carefully consider what you post before submitting it. Instructions for deleting information you have submitted can be found in the section of this Privacy Policy entitled “Modifying or Deleting your Information and Account Settings.”Granted IMDb Community forum administrators have the technical capacity to delete posts in the forum to correspond, there is nothing in IMDb policy including a guarantee to do that.
Rather the part to be quoted is...
Participation in a Community".
Any posts you've made in the community before the date of termination will be retained. You understand and acknowledge that copies of information you submit may remain viewable in cached and archived pages or if other Users have copied or stored your content....in the section under the heading "Modifying or Deleting Your Information and Account Settings". The previous one is in the section under heading "
Participation in a Community".
Your account info is indeed deleted. Postings are public. Account info is personal.
It is that simple.
It is that simple.
GPDR also covers things that identify me, whether directly or indirectly. When my name is searched on this website, those threads appear. Identifying that I wrote them and who i am.
It also uses the word 'content', that is a misleading factor if that is the case. Which ever way you look at this, the information needs deleting. The fact I am still awaiting a response from an IMDb official tells me they aren't too bothered about my privacy.
Look that wording is in the law. "Content" Take that up with the lawmakers.
Content is interpreted as your account registration content.
Content is interpreted as your account registration content.
That should be made more clear if that is the case but yes, I will take it up with imdB when they can be bothered to respond to my problem,
If you search my actual name in the search bar of this website, those 2 articles appear. That is identifiable.
Take that up with whatever search engine you are using. Prior archived content is no concern of IMDb. It does no published archiving on the internet. Search engines do that.
Can someone from IMDb please reply to this? If not delete the entire discussions, please delete the comment of the email and the comment containing my first and last name so that when my name is searched on this website, those don't appear.
See reply above about Search Engines.
To all, please never post anything on any website without reading the terms of service and privacy policy first. Do not even sign up without reading those things first.
I second what Jeorj said and what I already said. There is a warning on the Get Satisfaction home page. Even if this entire post along with the other 2 were gone, they would still come up on the internet anyway. You are mistaken thinking that elimination here, eliminates it there. It does not.
Also we don't know your full name as it is not here for anyone to see. So how are we to determine if your so called search directs anyone to the 2 pages in question?
Your say so. There is no proof that the statement you have made is fact.
Your say so. There is no proof that the statement you have made is fact.
This is basic stuff of adulthood and contracts.
Regardless when my name is searched the posts appear, that is a breach
of my Privacy Rights, IMDb have been misleading and it has been reported
to ICO. They clearly don't care by not even responding. Your comments
also, have been quite patronising from some people, in future if you
want to help someone in a forum when they are already quite stressed be a
little bit more understanding.
Wrote by you know who and withdrawn!
Good Bye J.
Wrote by you know who and withdrawn!
Good Bye J.
I would not mind if the two threads in question were removed or heavily redacted, but that would constitution an exception, and it would beg the question of what other threads by other authors to extend the same courtesy.
If it violated their privacy then yes. I guess if they was to delete them, the way to prevent that would be to maybe include a message on signup that is more clear that data will be kept even after deletion.
That would help, but often you have dig in and actually read the privacy policy, making no assumptions that it would be easy at all to remove anything that you post.
That’s probably a good point, and I probably should but when you have a problem and you need assistance who sits there and reads a privacy policy? It’s not even the first thing you think of.
I admit, it would be a good idea to. But it would be better for them to implement this message more clearly. And accept my deletion request.
Unfortunately I also find some of the other contributors on here, to be quite rude and patronising which isn’t helpful. You are at least showing an understanding.
As stated before you have one item, out of the three posts that IS eligible.
Your E-maill address.
That's all.
It IS THE ONLY personal information contained within.
Everything else is a conversation with Jack. And we don't know who Jack is.
Your E-maill address.
That's all.
It IS THE ONLY personal information contained within.
Everything else is a conversation with Jack. And we don't know who Jack is.
We don't know Jack :P
Im happy if they would even just remove the comments that identify me and cause these articles to appear when my name is searched on this forum.
In that case, previous EU contributors invoking the GDPR were asked to use the helpdesk contact form at https://help.imdb.com/contact.
I have never known whether they are granted what they were asking.
Now, if I follow you correctly, your issue is with Gestsatisfaction, not IMDb. So you should try to invoke GDPR with them, because I am quite certain that your request is legit.
I have never known whether they are granted what they were asking.
Now, if I follow you correctly, your issue is with Gestsatisfaction, not IMDb. So you should try to invoke GDPR with them, because I am quite certain that your request is legit.
Hello Vincent, Thankyou. I did think about that but I think it’s IMDb who have the authority to actually delete things in the forum. So I’m not sure get satisfaction would actually be able to do much but I’ll give it a try.
No, the website publisher has the first responibility to manage this.
Besides, I think that IMDb is only a client for them. They provide tools for that particular forum, but ultimately, this is the publisher's responsibility.
Otherwise, Facebook and Twitter would not be legally forced to remove sensitive or unlawfull contents....
Besides, I think that IMDb is only a client for them. They provide tools for that particular forum, but ultimately, this is the publisher's responsibility.
Otherwise, Facebook and Twitter would not be legally forced to remove sensitive or unlawfull contents....
(Edited)
Thanks
Can I get a reply from someone on this issue please, I’d like to get this resolved without the hassle.
Hi, I have tried to contact them via their Helpdesk but it would be much quicker for them to reply in here.
It would not be quicker or slower.
Hi guys, I’m aware that this is partly my fault for not reading the privacy policy. Would you at least consider removing the comments which are identifiable? I don’t really want this to be any more hassle than it needs to be.
As stated before you have one item, out of the three posts that IS eligible.
Your E-maill address.
That's all.
It IS THE ONLY personal information contained within.
Everything else is a conversation with Jack. And we don't know who Jack is.
Your E-maill address.
That's all.
It IS THE ONLY personal information contained within.
Everything else is a conversation with Jack. And we don't know who Jack is.
It has been three days now, and still no response from IMDb staff...
As long as there is continuing dialog, this gets pushed back in line for a response.
We should just stop replying and wait patiently for staff.
Cheers all.
We should just stop replying and wait patiently for staff.
Cheers all.
Vincent I know why there is no response.
Was reading Get Satisfactions terms of service.
Missed this little part.
https://getsatisfaction.com/corp/terms-of-service/
5. INTERNATIONAL USE
Was reading Get Satisfactions terms of service.
Missed this little part.
https://getsatisfaction.com/corp/terms-of-service/
5. INTERNATIONAL USE
5.1 The Get Satisfaction Service is hosted in the United States. If you use the Get Satisfaction Service from outside of the United States, you acknowledge that you are voluntarily transferring information (potentially including personally-identifiable information) and Content to the United States and agree that Get Satisfaction's collection, use, storage and sharing of your information and Content is exclusively subject to the laws of the United States, not of the jurisdiction in which you are located.
5.2 You will comply with all United States laws, rules and regulations applicable to the export of products, services, software and technical data regardless of the jurisdiction in which you are located.
