Debit card shows that there is a $1 charge processing/not due til 11/10. Help.

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  • Problem
  • Updated 10 months ago
  • Not a Problem
just went on my bank account and saw that IMDB has a processing payment for my account for $1. I have an annual member shop not set to renew until November 10 and I am concerned that my IMDB account and more importantly my debit card is compromised. Please advise ASAP. I just sent a query through imdb.com especially because the link that the phone number on the debit card bill said that to go to imdb.com/bill and got the 404 message. Has this happened to any one else? Thanks. This is my first post here so I am not sure how to check for responses.
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Holly Shelton

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  • frustrated

Posted 10 months ago

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Ed Jones (XLIX)

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You have a 1 month free trial. The $1.00 is a test fee to be sure you have a valid card. That will be refunded. Also don't forget that fee will be auto billed for either a month or a year, depending on what you selected, on the 10th.
(Edited)
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Holly Shelton

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Hi Cliff. I have had this account for years and I suppose that I have never noticed the test fee before and I just so happened to be viewing my bank statement for another reason. So basically this is nothing to worry about? I wonder why they put the test fee out a month ahead of time since I have the annual membership forever. Do you think that's still the case, knowing that I am a long time use? Thanks so much. I had visions of fraud running through my head. :) Thanks.
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Ed Jones (XLIX)

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All debits use a phone number on bank statements. You can call your bank. They always have full corporate or company name on debit amounts. That way you can be sure. I look at my account daily and sometimes several times a day as I run a Business. That $1.00 amount is usually for new transactions. An IMDb employee will not be here to answer this question till after 2A.M. Pacific time. I think this is the time it is now where the employees are.
4:32 AM
Monday, October 15, 2018 (GMT+1)

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Ed Jones (XLIX)

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I have seen Employee responses at 2AM. But it may be later as they are dealing with all replies that piled up on the weekend.

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Holly Shelton

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Thanks. I also have my own business but do not check my account as frequently as you do. :) I did try the bank but since it's a business debit card, the business department is not available until tomorrow morning so I will definitely call them as soon as they open. With all of the fraud going on in the world, I thought that I would reach out here. Thank you for all of your help.  I'm out in LA so perhaps I will wake up to a response from someone by the time I wake up. Thanks again.
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Ed Jones (XLIX)

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Hi Neighbor kinda....LOL 29 Palms here!!!
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Holly Shelton

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Yep, I am in the heart of show biz... Los Angeles. :)
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Ed Jones (XLIX)

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Your in L.A. and you are not on Slaughter Time?
Slaughter - Up All Night - YouTube
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Ed Jones (XLIX)

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Ooops I'm showing my age!
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Holly Shelton

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60-80 hour weeks but I try to reel it in on weekends. 
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Ed Jones (XLIX)

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I stopped doing that when I hit 55, eight years ago! LOL
Work about 20-30 hours a week. TTFN Take care, Be safe. Cheers
(Edited)
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Claire, Official Rep

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Hi Holly,

I've reviewed your billing and can confirm that the $1.00 pending on your card is an authorization and is not an actual charge. 

When your membership is close to renewal or the card information is updated, our billing system sends an authorization to ensure the card on file is valid. After the authorization is granted, the hold will be removed from your pending transactions. To confirm your next billing date, please go to the Membership page: 

https://pro.imdb.com/account/membership 

Please let us know if we can offer further help.
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Holly Shelton

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Thanks so much.
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Ed Jones (XLIX)

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Good day. I thought that was what that was for.
Too cold and windy today here.
(Edited)

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