Correcting running times being rejected

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I'm trying to correct the running times on 3 tv episodes from the same series, but they keep getting declined with the usual dummy response. There are two things wrong with the timings:

1) Two of them currently show the timing with commercials: 60 (the third one has it without commercials: 50). IMDb rules require the timing to be without commercials.

2) All three show the timing of a normal episode for this series, as given on the main title page for the series: 60 with commercials or 50 without commercials, but these three are special feature-length episodes, twice as long. The correct timing is 120 with commercials, but more-correctly 95 (on two of them) or 96 (on the remaining one) without commercials.

The 95 or 96 minute timings were formerly mentioned in a Trivia item and in Alternate Versions on each title, but I deleted those with the intention of moving the data to Running Times, which is where it belongs. But the editors keep declining the update now. How do I get this corrected, (especially since the evidence was already deleted)?

The timing was verified on copies of the episodes' original run on the NTSC DVD release, so there is no NTSC vs PAL timing problem.

My most recent 18-digit contribution numbers for the three:

200405-110921-471000
200405-111120-445000
200405-111426-925000
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GoodFlixGary

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Posted 2 months ago

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GoodFlixGary

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Here's another running time that's getting rejected with the same dummy response:

200406-182448-396000 tt0651840 Blind Date (1993). Running time: 14 minutes. Correcting it to 16 minutes. Example: https:// www.youtube.com/watch?v=qLNhVC296YI

The dummy response I'm referring to of course is "unable to verify", which is BS because I'm the one verifying it and I even provided a link to a copy of the show online which clearly proves the timing.

I shouldn't have to include a link to a youtube video for such a simple correction. And what if I have the DVD for something that would not be on youtube because of copyright? I can't very well provide a link to a DVD because that's not online, duh. I verified it myself. Making a simple correction. It shouldn't be declined, especially with such a stupid "reason".

Why are running time updates being rejected at all?
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GoodFlixGary

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I tried again with this same correction. Very simple 14->16 minutes. New submission# 200407-140020-898000. Same decline "unable to verify". I provided the YouTube video link, which is clearly 16 minutes. Why is this simple small timing correction being declined, and why with an "unable to verify" when I provided a link to it?
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GoodFlixGary

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Here's another one for a whole series. The running time listed on the series page is with commercials: 60 minutes. IMDb rules require the timing WITHOUT commercials (if known).

Some of the individual episodes already have the correct timing without commercials: 50 minutes. I also verified this with every season by looking at the video timings of the DVDs. So I changed the timing on the main series page to 50.

At the same time, I removed the attribute. It was "123 episodes". There are only a total 119 episodes in the series, so this is obviously incorrect, and an attribute is unnecessary. A few of them are special longer episodes, so those are an exception and their running time would be listed on the individual episode page.

The whole change was declined with the dummy response "unable to verify". All I'm really doing is fixing the commercials timing problem per IMDb policy.

My submission #: 200407-171045-189000

BTW, this series is the same one that I'm having a problem correcting 3 episodes on that I described in my initial message in this thread.
(Edited)
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GoodFlixGary

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Tried again with the 3 episodes I mentioned in my initial post. All declined again with the same reason "unable to verify". My new submission reference numbers:

200407-154230-351000
200407-154230-351000
200407-154328-115000

Would it help if I entered 120, the timing WITH commercials? Per IMDb rules I would have to add the attribute "with commercials". Then once that's approved (very big IF) a second submission to change the timing to without commercials and remove the attribute? Please advise.

Actually, the "with commercials" attribute is supposed to be on all listings, so this is a different mistake. That includes the page for the series I mentioned in my last post. That's what the rules say.
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GoodFlixGary

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Here's a slightly different question. IMDb rules say if you list a timing for a tv series or episode that includes commercials, you are required to include the attribute "including commercials". But MANY tv titles are listed with the commercials timing and NO attribute. For every one of these cases we see, should we submit a correction to include the attribute?

Alternatively, should we merely correct the timing to the one without commercials, if we know it, without going through the step to include the commercials attribute first?

It's easy enough to tell if a timing is the one with commercials, for US tv shown on a commercial network, if the timing is 30 or 60 minutes, it's a safe bet that that timing includes commercials.
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GoodFlixGary

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All timing corrections I mentioned above have been made now. My last question hasn't been answered though, but I'll save that for another new thread as I have a new related question to add to it.

I do find it odd that nobody else has posted in this thread, no replies, even by staff. I'm all alone here, replying to myself. However, while the Mr. Bean title timing (14->16) finally got fixed on re-re-submission (with my last comment in the explanation box where I yelled at the editors to stop declining this edit with an "unable to verify" when they were perfectly "able" to view the timing of the YouTube link I provided each time as my verification, duh!), it was my email to staff on the 4 Rockford Files timings that got those changed. Yes it does seem like you get more action when emailing the help desk than posting on GetSatisfaction.

This thread should now be closed.
(Edited)
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Joel, Official Rep

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Hi Good Flix Gary,

Setting this one to acknowledged per responses on previous threads.

Cheers,

Joel 
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GoodFlixGary

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I just SAID it was closed, dummy. But oh yes, you don't actually read anything, you're just posting and flaunting abusiveness because you can or it makes you feel good or because you have some sort of misguided ire toward me personally so you just post and flag willy-nilly in my threads with your ridiculous claims of imaginary responses in other previous threads.