Chapter section doesn't load in app (android)

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  • Updated 3 months ago
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I don't know why, but the chapter section of any series doesn't load on my Xiaomi Mi A1. I've tried deleting the app and downloading it again and it doesn't work.

(It works fine on my iPad, but not in my phone)
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David Rodríguez Cordero

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Posted 4 months ago

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Taylor, Official Rep

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Hi David,

So that we can investigate further, can you please provide us with the following information for the device where you're experiencing this issue?

  • Device model
  • OS version number
  • IMDb app version number
Also ideally if you're able to capture a screenshot of the issue vs. what you are expecting, that would be helpful as well.

Thanks in advance.
(Edited)
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David Rodríguez Cordero

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Hello again, than you for answering so fast.

Device model: Xiaomi Mi A1
OS version: Android 9
IMDb app version: 8.1.7.108170102

What I get:


What I expect:


Thank you very much!
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Taylor, Official Rep

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Hi David,

Apologies for the delay though our technical team is still investigating and we'll get back in touch when we have an update.
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Taylor, Official Rep

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Hi David,

Our team has been unable to reproduce this issue. Could you help confirm the following information?
  • Is this problem still occurring on version 8.1.8? 
  • What exact language is your device currently set to? 
  • What country are you located in?
Thanks!
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David Rodríguez Cordero

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Thank you for your concern, but I recently got a new phone and now I have no issues, I'm going to give you 5 stars and a wonderful review!

Thank you again. I can see everything all right on my new phone.

But just in case you need it, I'm in Spain (Gran Canaria) and my phone was set in Spanish. Tomorrow I'll upload the app in my old device to check if it still fails.

Best Regards!