Cast credit not added (LOI provided)

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I have tried twice to add a cast member to our film, and have been rejected even with evidence. So I am hoping I will be successful this time. I have attached the LOI from the actress. 



Here is the imdb URL for the film: https://pro.imdb.com/title/tt7533350/

And for the actress: https://pro.imdb.com/name/nm2640887/

Submission ref: #200702-153016-069000


Thanks for your help.

Toby Tate
Writer/co-producer for THEY WHO WALK AMONG US


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Toby Tate

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Posted 1 month ago

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Ed Jones(XLIX)

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Hi Toby.
Both your projects are in the pitch stages.
Since that is the status and you have a LOI that is not a contract, then did you add her with the attribute "rumored"
I used any old S. Scott for this example.
But did your submission include this data?


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Toby Tate

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No, I didn't know I could add the LOI through a fileshare service. I will try that and update the film to "pre-production."
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Ed Jones(XLIX)

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Even updating to P.P. , you'll still need to put in the attribute (rumored)
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Toby Tate

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Oops. I'll have to re-do it. Thanks.
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Ed Jones(XLIX)

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:):)
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Toby Tate

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I have tried submitting a total of five times, with LOI and even a phone number and email for our star's manager.

Here is the response I have gotten each time: Your contribution has been declined.We
have been unable to verify your contribution. Unfortunately we were unable to accept your submission as we were unable to verify the information provided. If your submission was placed via the IMDb.com Desktop title or name page submission form, you now have an option to provide evidence with your additions, as well as corrections or deletions. Please go to your Contribution History, re-load the submission reference and tick the box “provide an explanation to assist in processing this submission” and “check these updates”. The field will become available in the submission form. For all other submissions, please see our Help Site for further information or details on how to contact us.

So how do I get our star's name listed on imdb? Thanks for your help.
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Ed Jones(XLIX)

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Hey Toby.
Wait for a reply by staff.
I searched for any news articles that tie in Stephanie to the project on the internet, but there are none that I can see. That would help.
So the IMDb staff will decide on this.
You've tried all you can.
Give the staff about 3-4 days to reply here.
You can try this method. https://help.imdb.com/contact
Make reference to the URL of this topic and your issues.
It may be no faster than a reply here.

Good luck.....
:):)

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Toby Tate

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She just signed on days ago. We got permission from her lawyer, her manager and her agent to put her on imdb.
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Toby Tate

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Also, how did this person manage to get their star listed with just an LOI, but I can't? https://getsatisfaction.com/imdb/topics/cast-credit-not-added-proof-provided-below

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Ed Jones(XLIX)

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Because David Skynner is an established entity in the industry.
25+ years.
When I first started submitting data I was scrutinized and got a lot of rejections.
Look even David had to come here to get it approved.
Wait for a staff reply.
They likely may give you the same answer.
Yes.
(Edited)
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Toby Tate

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Will do. I could have asked our director Jon Keeyes do this, but I didn't think about it. Thanks for your help!

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Ed Jones(XLIX)

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:):)
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Ed Jones(XLIX)

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Toby!!!!
Great news.
Finally!!!!!!!!!!!
:):)
Glad everything worked out..............
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Grayson, Employee

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Hey Toby - thanks for coming to us with this. I've resubmitted your credit and it should be approved in the next 24 hours or so. If anything comes up again like this in future Ed is absolutely right you should go to our customer service team rather than come here to GS.
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Toby Tate

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Hi Grayson - thanks for taking care of this - I appreciate it! I did send a message to customer service. No reply. Maybe I used the wrong topic? Anyway, thanks for your help.
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Ed Jones(XLIX)

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Customer service can take 4-6 days for a reply Toby.