Can't login with facebook on the imdb iphone app

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  • Updated 5 months ago
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/ can't login with facebook on the imdb app for about a month now, any help?
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Jeanie Pichaya

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Posted 7 months ago

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Col Needham, Official Rep

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Sorry to hear this.  Please can you let us know which device you have; which version of iOS it is running; which version of the IMDb app is installed? 
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Jeanie Pichaya

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iphone 5s, ios 10.3.3
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Col Needham, Official Rep

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Thanks, and the IMDb app version?  You will find this is in the "Settings > About" section of the IMDb app. 
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Jeanie Pichaya

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8.3
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Col Needham, Official Rep

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Thanks for the details. We have opened a ticket with the appropriate team.
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Col Needham, Official Rep

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We are a little mystified by this, especially as we have not seen any other reports. 

Does this happen all the time or is it intermittent? 

Another thing to try: Please can you open Safari on the same device and visit the IMDb mobile web site at http://m.imdb.com/ and try to sign-in there via Facebook. 
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Jeanie Pichaya

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Yes, I can access it on safari. The app is not working every time I tried
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Col Needham, Official Rep

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Thanks.  We are taking another look. 
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Mark Svendsen, Employee

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Can you check in the Settings App > Facebook to see if you are signed in there? This will help us narrow down the problem.

This is a special pathway we used to log in with Facebook up until iOS 10. Apple has since removed it in iOS 11. I'm uncertain of how well it is still supported in older iOS versions.
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Jeanie Pichaya

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Yes I am signed in there
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Mark Svendsen, Employee

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Ok, can you next try signing out from Settings App > Facebook page and then sign in there again? We've seen a problem with this before where the token has expired but the phone doesn't tell you that there is a problem. Signing back in may fix this.

If that doesn't work, then I'd suggest signing out of that page and keeping it that way.
Since Apple has discontinued support for this in iOS 11, it may not be fully supported in iOS 10, either. Most apps use a web page or the Facebook app directly to handle sign-in now, including the IMDb app, and it should be more trouble-free.
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Col Needham, Official Rep

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The latest version of the iOS app (8.4) has a further fix which should help here.