Can't login on Android app

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
Password is just lowercase letters and numbers, worked fine on my LG Nexus 5. Now I've got a Pixel 3 however, latest app version, it won't sign in. The yellow button does nothing at all once I've entered my email and password.
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Josh Nixon

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  • fed up

Posted 8 months ago

  • 1
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Josh Nixon

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...so I just tried again once I got home and it worked straight away. Weird. Only thing that's changed is I'm now on a different WiFi connection to the one I was previously using. Don't know if that's a factor.
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Claire, Official Rep

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Hi Josh,

Thanks for confirming you were able to log in successfully. The issue may have been due to a low internet speed on the previous WiFi connection.

Please let us know if we can offer any further help.