Bugs for sign in.

  • 3
  • Problem
  • Updated 1 month ago
  • Solved
On the iOS application, it is impossible to connect to Amazon, Google, etc.; on IMDb, it is unbearable. Do something as quickly as possible, or else your rating on the App Store will drop dramatically.
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Nerrell House

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  • anxious, confused, angry.

Posted 2 months ago

  • 3
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Claire, Official Rep

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Hi Nerrell,

I'm sorry to hear that you're experiencing difficulties signing into the IMDb app. So that we can offer further assistance, please provide us with the following information:
  • Device model
  • iOS version number
  • IMDb app version number
  • Sign in option(s) attempted
  • Full text of any error message you may receive
  • Screenshot(s) of the error
Thanks in advance. We look forward to assisting you further.
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Damien Peden

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Model: A1980
iOS: IpadOS 13b5
Version: 9.12.1
Options: tried logging in with imdb account. App crashes when I press the sign in option.
Error: none. Just crashes
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Claire, Official Rep

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Hi Damien,

Please attempt the following troubleshooting steps, and let us know if the issue persists:
  • Force close and restart the IMDb app
  • Restart your device
  • Try another connection (e.g. WiFi vs. cellular data; home WiFi vs. public WiFi)
  • Delete and re-download the IMDb app
Thanks in advance. We look forward to assisting you further.
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Damien Peden

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Hey @claire, I tried all the options you listed with no luck.
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Claire, Official Rep

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Thanks, Damien.

I've forwarded the information you provided above to our engineering team to investigate further. We'll update this thread once we receive further information.

In the meantime, you're welcome to sign-in to IMDb via your device's mobile browser to utilize account specific features like ratings, reviews, and lists.

Thanks in advance for your patience.
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Claire, Official Rep

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Hi Damien,

Our engineering team has confirmed that this issue is resolved in the latest update for the IMDb iOS app, available now in the App Store.

Please let us know if we can offer any further help.
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Damien Peden

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I can confirm that I can now log in again. Thanks!