Bug in latest update

  • 2
  • Problem
  • Updated 3 months ago
  • In Progress
Bug in the latest IMDb app update does not start selected videos. After this new update, the videos are not playing.
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Baifrank

  • 12 Posts
  • 5 Reply Likes

Posted 4 months ago

  • 2
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Taylor, Official Rep

  • 766 Posts
  • 625 Reply Likes
Hi Baifrank,

So that we can investigate further, can you please provide us with the following information for the device where you're experiencing this issue?

  • Device model
  • OS version number
  • IMDb app version number
Thanks in advance. We look forward to assisting you further.
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Baifrank

  • 12 Posts
  • 5 Reply Likes
Hi Taylor, how are you? Here's what you requested:

My device information
- SM-N9750
- samsung
- pt_BR
- OS 29
- IMDb v8.1.6.108160102
- Feature DEF

Thank you in advance for your assistance!
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Taylor, Official Rep

  • 766 Posts
  • 625 Reply Likes
Thank you for providing this information - I've forwarded it over to our engineering team for further investigation.
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Taylor, Official Rep

  • 766 Posts
  • 625 Reply Likes
Hi Baifrank,

Our engineering team has confirmed that the issue is now resolved. Can you confirm if you're still experiencing this?

Thanks.
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Baifrank

  • 12 Posts
  • 5 Reply Likes
Yes Taylor, in fact, the problem has been solved. There is no problem with it. Thank you very much for your attention!
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Alexander Stumpf

  • 3 Posts
  • 1 Reply Like
Still not working on
-+SM-G975F
-+samsung
-+de_DE
-+OS+29
-+IMDb+v8.1.7.108170102
-+Feature+DEF
Showing the same symptoms as shown by OP above.