I've come across a few titles which have trailers with poor audio-video sync.
These are:
- https://www.imdb.com/title/tt0369339/videoplayer/vi448725273
- https://www.imdb.com/title/tt0110413/videoplayer/vi2744254745
Is there a way this can be resolved?
These are:
- https://www.imdb.com/title/tt0369339/videoplayer/vi448725273
- https://www.imdb.com/title/tt0110413/videoplayer/vi2744254745
Is there a way this can be resolved?
- 154 Posts
- 109 Reply Likes
Posted 10 months ago
Steve, Official Rep
- 1573 Posts
- 1233 Reply Likes
Hi Manish,
Thanks for reaching out!
In order for us to best investigate this issue, could you please write us back with the following?
- your device and OS version
- your browser and update version
Thanks in advance!
- Steve
Thanks for reaching out!
In order for us to best investigate this issue, could you please write us back with the following?
- your device and OS version
- your browser and update version
Thanks in advance!
- Steve
- 18053 Posts
- 20548 Reply Likes
Steve I had same issue with both.
Windows 10 on a PC
Browser is Firefox. V65.0.1
Audio is slightly ahead of the video.
System Info
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ARS1
System Manufacturer Hewlett-Packard
System Model HP ENVY 6 Notebook PC
System Type x64-based PC
System SKU B5Q40UA#ABA
Processor AMD A6-4455M APU with Radeon(tm) HD Graphics, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.17, 4/24/2014
SMBIOS Version 2.7
Embedded Controller Version 77.73
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.556"
User Name ARS1\ED
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.46 GB
Available Physical Memory 588 MB
Total Virtual Memory 6.60 GB
Available Virtual Memory 1.74 GB
Page File Space 3.14 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Windows 10 on a PC
Browser is Firefox. V65.0.1
Audio is slightly ahead of the video.
System Info
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ARS1
System Manufacturer Hewlett-Packard
System Model HP ENVY 6 Notebook PC
System Type x64-based PC
System SKU B5Q40UA#ABA
Processor AMD A6-4455M APU with Radeon(tm) HD Graphics, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.17, 4/24/2014
SMBIOS Version 2.7
Embedded Controller Version 77.73
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.556"
User Name ARS1\ED
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.46 GB
Available Physical Memory 588 MB
Total Virtual Memory 6.60 GB
Available Virtual Memory 1.74 GB
Page File Space 3.14 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Claire, Official Rep
- 1757 Posts
- 1189 Reply Likes
Thanks, Manish.
I've forwarded this information to our engineering team for further review.
We'll update this thread once we receive further information.
Thanks in advance for your patience.
I've forwarded this information to our engineering team for further review.
We'll update this thread once we receive further information.
Thanks in advance for your patience.
Claire, Official Rep
- 1757 Posts
- 1189 Reply Likes
Hi Manish,
I've confirmed with our engineering team that these trailers have now been updated and the audio is properly in sync.
Please let us know if we can offer any further help.
I've confirmed with our engineering team that these trailers have now been updated and the audio is properly in sync.
Please let us know if we can offer any further help.
Manish
I am using Google Chrome in Windows 10.