Bad audio sync trailers!

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
I've come across a few titles which have trailers with poor audio-video sync. 

These are:

Is there a way this can be resolved?
Photo of Manish


  • 154 Posts
  • 111 Reply Likes

Posted 2 years ago

  • 2
Photo of Steve

Steve, Official Rep

  • 1807 Posts
  • 1425 Reply Likes
Hi Manish,
Thanks for reaching out!
In order for us to best investigate this issue, could you please write us back with the following?

- your device and OS version
- your browser and update version

Thanks in advance!

- Steve
Photo of Manish


  • 154 Posts
  • 111 Reply Likes
Although I don't understand how this works, I have checked it across various systems and the problem remains intact. As marked a user below, the audio is somewhat ahead of the video.

I am using Google Chrome in Windows 10.
Photo of Ed Jones(XLIX)

Ed Jones(XLIX)

  • 23311 Posts
  • 27783 Reply Likes
Steve I had same issue with both.
Windows 10 on a PC
Browser is Firefox. V65.0.1
Audio is slightly ahead of the video.
System Info
OS Name    Microsoft Windows 10 Pro
Version    10.0.17134 Build 17134
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    ARS1
System Manufacturer    Hewlett-Packard
System Model    HP ENVY 6 Notebook PC
System Type    x64-based PC
System SKU    B5Q40UA#ABA
Processor    AMD A6-4455M APU with Radeon(tm) HD Graphics, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date    Insyde F.17, 4/24/2014
SMBIOS Version    2.7
Embedded Controller Version    77.73
BaseBoard Manufacturer    Hewlett-Packard
BaseBoard Model    Not Available
BaseBoard Name    Base Board
Platform Role    Mobile
Secure Boot State    On
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.17134.556"
User Name    ARS1\ED
Time Zone    Pacific Standard Time
Installed Physical Memory (RAM)    4.00 GB
Total Physical Memory    3.46 GB
Available Physical Memory    588 MB
Total Virtual Memory    6.60 GB
Available Virtual Memory    1.74 GB
Page File Space    3.14 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off

Photo of Claire

Claire, Official Rep

  • 1905 Posts
  • 1341 Reply Likes
Thanks, Manish.

I've forwarded this information to our engineering team for further review.

We'll update this thread once we receive further information.

Thanks in advance for your patience.
Photo of Claire

Claire, Official Rep

  • 1905 Posts
  • 1341 Reply Likes
Hi Manish,

I've confirmed with our engineering team that these trailers have now been updated and the audio is properly in sync.

Please let us know if we can offer any further help.