Attn: GS & IMDb Staff: Threads Become Inaccessible After Editing

  • 4
  • Problem
  • Updated 2 weeks ago
  • Acknowledged
As part of our standard practice, poll administrators with limited Get Satisfaction administrative rights have edited the title and first post of poll threads when a poll goes live. Occasionally, these threads become inaccessible after this edit and GS returns the message: 
Sorry! You don't have access to the content you requested. If you think you should have access, please contact the administrator of the community.
Most of these threads become accessible again after a few hours, but a few remain inaccessible. Having threads become inaccessible is disconcerting to the poll authors.

Until recently, our process for polls going live included:
  • Changing the status of a thread from idea to praise
  • Changing the title to indicate that the poll is live
  • Adding a link in the first post to the poll
  • Posting a congratulation message that the author’s poll has gone live
Since we are uncertain whether changing the title or editing the first post in a thread, we will limit our process to:
  • Changing the status of a thread from idea to praise
  • Posting a congratulation message that the author’s poll has gone live
We would appreciate guidance from Get Satisfaction & IMDb Staff on the following matters:
  1. A few years ago we could report problems Get Satisfaction’s site: https://getsatisfaction.com/getsatisfaction/private; unfortunately, this site appears only available to customers of Get Satisfaction. How do we report a problem directly to Get Satisfaction? 
  2. How do we report that a thread has become inaccessible? Do you want us to contact Get Satisfaction or post a thread on IMDb’s Get Satisfaction site?
  3. Has Get Satisfaction identified a root cause as to why threads become inaccessible? Is this a problem with the spam filter? Is there an underlying problem with the Get Satisfaction message board architecture?
  4. Which is more likely to cause a thread to become inaccessible: editing a post in the thread or the title of the thread?
  5. Can editing a thread at the same time as someone posts to a thread cause the thread to become inaccessible?
Thank you in advance for your continued guidance and assistance in this matter.

We will at our discretion edit posts when the author makes a request, so long as the author of the post understands the thread may become inaccessible.
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Dan Dassow, Champion

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Posted 4 months ago

  • 4
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ACT_1

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Hey GS & IMDb Staff:
 
Why can't I edit a message I posted that has a 'Reply' and/or 'Like' ? ?
.
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Dan Dassow, Champion

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Post not germane to thread.

Please reference the new conversation here: Why can't I edit a message I posted that has a 'Reply' and/or 'Like' ? ?
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Joel, Official Rep

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Hey Dan,

Thanks for getting in touch about this.

I'll take a look and get back to you.

Cheers,

Joel
(Edited)
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Dan Dassow, Champion

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Thank you, Joel.

This has been a long standing issue that appears to be getting worse. Please tell me if there is anything I can do to aid you, and IMDb and GS staff in testing and resolving this issue.
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Joel, Official Rep

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Hi Dan,

Sorry for the delay with this one - we're still waiting on feedback from GetSatisfaction and I'll let you know once we have an answer!

Cheers,

Joel 
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Dan Dassow, Champion

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Thank you, Joel.
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Dan Dassow, Champion

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Joel, et al,

This thread became inaccessible:
https://getsatisfaction.com/imdb/topics/poll-suggestion-best-theater-scene

It is returning the error message:
Sorry! You don't have access to the content you requested. If you think you should have access, please contact the administrator of the community.
I did not attempt to edit the original post in the thread. I am not aware that anyone else attempted to edit the original post in this thread.

I discovered this problem after receiving this email from GetSatisfaction:


This email was sent: Sat, May 2 at 1:09 AM

Please recover this thread if possible. If not possible, please indicate in this thread that it was not possible.

= = =

On a related subject, has IMDb staff received any feedback from GetSatisfaction?
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BONAFIDE BOSS ⭐️

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Another thread is gone.

[ Link ]

I just posted a comment in there and when I refreshed the page, it showed me the "Sorry! You don't have access..." message.


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ACT_1

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? ?
 
Worst Dates in Movies
by Paok-Kilkis
created - 9 hours ago | updated - 3 hours ago | Public
https://www.imdb.com/list/ls099262226/
20 images
 
Discuss the list here!
https://getsatisfaction.com/imdb/topics/poll-suggestion-worst-dates-in-movies
.

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MST3K (and Narnia) is Awesome

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Me too!  Hopefully this can be fixed.
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BONAFIDE BOSS ⭐️

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This thread is now accessible: Poll Suggestion: Worst Dates in Movies
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BONAFIDE BOSS ⭐️

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Dear Moderator(s),

A thread is no longer accessible.

Link: https://getsatisfaction.com/imdb/topics/poll-suggestion-happily-ever-after-endings-gay-movies

I posted a comment to congratulate the author for getting their poll featured at the IMDb homepage. As soon as I hit the "Submit" button, the page was automatically refreshed and it took me back to https://getsatisfaction.com/imdb.


(Edited)
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Dan Dassow, Champion

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Bonafide,

Thank you for posting that this thread has disappeared.

Please note: this poll was chosen by the IMDb editorial staff since IMDb is celebrating LBGTQ+ Month, which is in June.
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ACT_1

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ACT_1

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Silitonga
Joined on August 26, 2014
https://getsatisfaction.com/imdb/people/ferry_silitonga
  
Live Poll: Saddest Gay Movies
https://getsatisfaction.com/imdb/topics/poll-suggestion-saddest-gay-movies
Gay movies that make you cry like a river. Which one do think is the saddest?
List: https://www.imdb.com/list/ls029544318/
Poll: https://www.imdb.com/poll/r2FBwEwMMR4/
Silitonga
Posted 2 years ago (Aug 28 2018)
.
(Edited)
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BONAFIDE BOSS ⭐️

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Dan Dassow, Champion

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Silitonga and BONAFIDE BOSS ⭐️,

This thread re-appeared around 11:29 AM Central Daylight Time (5:29 PM GMT) on Friday 19-June-2020.

Thread: https://getsatisfaction.com/imdb/topics/poll-suggestion-happily-ever-after-endings-gay-movies
List: https://www.imdb.com/list/ls029542812/
Poll: https://www.imdb.com/poll/WEa11zVtvgE/

Bonafide,

Thank you again for reporting this. As with the other threads that have mysteriously disappeared and re-appeared, the underlying cause is unknown.
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Dan Dassow, Champion

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This thread became inaccessible within the last hour:
https://getsatisfaction.com/imdb/topics/poll-suggestion-worst-dc-movie
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Dan Dassow, Champion

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This thread became accessible again on Monday, June 29 11:12 AM Central Daylight Time:
https://getsatisfaction.com/imdb/topics/poll-suggestion-worst-dc-movie