Associated videos on mobile differ from desktop

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
I've noticed that only a couple of videos appear at the top of my IMDb page when using mobile. How is it possible to have all my videos available, like they are on desktop? In the case that only a couple are allowed, how can I choose which ones?

My page - http://www.imdb.com/name/nm3151134/

Thanks in advance for your time.
Photo of Luke McKay

Luke McKay

  • 28 Posts
  • 4 Reply Likes

Posted 4 years ago

  • 1
Photo of Luke McKay

Luke McKay

  • 28 Posts
  • 4 Reply Likes
Hi,

Still waiting on a response for this. Is there a faster way to gain assistance via IMDb Pro? I'm a subscriber. Thanks.   
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4817 Reply Likes
There is no restriction on the number of videos on mobile vs. the desktop site, however, due to technical reasons not all videos are available on all platforms in all countries, sorry.

I see five of the six videos in the iPhone app (missing is "Colt 13").  Please can let us know which mobile app / interface you are using and which videos are missing and we can investigate further, thanks.
Photo of Luke McKay

Luke McKay

  • 28 Posts
  • 4 Reply Likes
Thanks for the response, Col. I'm using the IMDb app for Android in Australia. Only videos it's showing are THE END - The Brawl & Hit and Run - Intro, so missing are the Colt 13 clip, Hit and Run Teaser, The End - Vengeance Sequence and THE END trailer. Appreciate any help in trying to get more available on mobile. Thanks.
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4817 Reply Likes
Thanks, we are looking at this now. 
Photo of Luke McKay

Luke McKay

  • 28 Posts
  • 4 Reply Likes
Thanks, Col.
Photo of Michelle

Michelle, Official Rep

  • 12888 Posts
  • 9949 Reply Likes
Hi Luke -

I just wanted to follow-up here and update you that we will be addressing this in early 2018.  Cheers!
Photo of Luke McKay

Luke McKay

  • 28 Posts
  • 4 Reply Likes
Thanks for the update, Michelle