Animated character as Profile Picture

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I am confused regarding a teen actress who has an animated character of a Japanese videogame as Profile Image.

IMDb Guidelines states, regarding name tagging (https://help.imdb.com/article/contribution/images-videos/image-guidelines/G27LPBQZA7EAZGJW?ref_=help...#)

Voice actors for animated titles can be tagged if the character is clearly displayed within the image. For animated titles, we will display the actor tags within title image gallery, but not within the name image gallery.
IMDb Guidelines states, regarding image restriction for IMDb Pro member's galleries (https://help.imdb.com/article/imdbpro/manage-your-imdb-page/manage-your-images/GYJLH267T2DMYJ53?ref_...#)
Your primary image must follow these guidelines:
  
  • Your face should be clearly visible in the image, and centered in the frame
  • The image should be just of you
Please note that content which falls outside of these guidelines may be edited or removed by our editors.

Despite the clearly stated guidelines, my request to change the Profile Image of the actress for one that meets the criteria was rejected, citing the page was an IMDb Pro claimed page. This is very confusing, I have an IMDb Pro claimed page, so it means I can upload an animated character as Profile Picture? It doesn't make any sense to me.

This is the name page and image, and possible images I suggested to replace the current one:

Name page: nm2765472
Current Profile Image: rm3105931776
Images that meet IMDb's criteria for Profile Image: rm1906266112, rm2795750400

Looking forward to your response, thanks in advanc
e.



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Bulma PunkRocker

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  • Very confused.

Posted 2 months ago

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bderoes, Champion

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Bulma PunkRocker

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Hello.

That's what I did obviously and this is the response I got, hence my confussion:

Thanks for reaching out. Pro members who claim their page can manage their own images on their page, so we will not be able to action this request. Thank you for your understanding. . 

Best regards,
Elizabeth
IMDb Customer Service

I guess I should add this to my previous post.
EDIT: I couldn't edit the original post, but I did mention I've got this response by IMDb Staff.

Cheers
(Edited)
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bderoes, Champion

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Let's see if a staffer will reply here.
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Elizabeth, Employee

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Hi there, as previously advised, Pro images are managed by Pro members claiming their page. 
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Bulma PunkRocker

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Hello Elizabeth:

What does that mean?
Pro members doesn't have to follow the Guidelines?
Can I upload an animated character as my Primary Image on my IMDb Pro name page then?

I am sorry, English is not my native language and I thought those Guidelines regarding how to set a Profile Picture was meant to Pro Members, since we are the only allowed to claim our name page and upload pictures while our membership lasts.

Thanks in advance.
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Marco

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I agree with Bulma that the question in the OP hasn't been answered. The guide states that Pro members should only upload photos as their headshots in which their face is clearly visible. So why doesn't this go for Bryce Hitchcock: https://www.imdb.com/name/nm2765472/ ?

(Edited)
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Bulma PunkRocker

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Thank you Marco, that's exactly what I was asking and I still doesn't have a proper answer.
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Taylor, Official Rep

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Hello,

Thank you for your report. We've forwarded this information to the appropriate team for removal. 
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Marco

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I see Bryce Hitchcock now has no headshot, even though there are some that would be perfect for the job. (this one for example: https://www.imdb.com/name/nm2765472/mediaviewer/rm3028144896).