Andrioid app recommends titles I have already ranked

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  • Question
  • Updated 3 months ago
  • Answered
I see a lot of titles that I have already ranked in the personalized recommendation. 
It seems like I have not ranked them as the app offer me to rank them again, but when I try to rank again I'm unable to do so (I wait a long time and nothing happens).
When I enter the title page, I can see that I did actually already ranked that title. If I rank it again from the page, it goes away from my recoomendation. 
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Oren Danieli

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Posted 3 months ago

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Javad

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First of all, I apologize, my English is not good, you really have to forgive me
I have almost the same problem, but I recommend the same movies to every movie I am referring to.

A repetitive cycle, in which all the films I have offered are offered to me again, and this makes the offer for new films very low.

And even when I give low scores to movies, it offers movies that I don't like at all, so I can give credit to all the movies I've seen !!!!!!!!
All this, why !!! ???????
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Claire, Official Rep

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Thanks to you both for reaching out regarding this issue. I've forwarded this information to our engineering team.

So that we can investigate further, can you each please provide us with the following information?
  • Device model
  • OS version number
  • IMDb app version number
  • Examples of the titles you're seeing in your recommendations which have already been rated
Thanks in advance.
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Claire, Official Rep

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Hi Oren and Javad,

So that our engineering team can investigate further can you please confirm for us if you're still experiencing this issue?

If not, can you please estimate the date(s) and time(s) when you experienced this issue?

Thanks in advance.