After watching a few episodes of a show this morning, went back to watch more and it's saying there is an error with playing it

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  • Updated 2 months ago
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  • (Edited)
Error in playing video
Photo of Cheryl Pulaski Harkleroad

Cheryl Pulaski Harkleroad

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Posted 2 months ago

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Robin, Official Rep

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Hi Cheryl,

I’m sorry to hear you're experiencing playback issues with IMDb TV. Please ensure you have installed the latest version of the IMDb app.

IMDb TV available on iOS app versions 9.13 and higher, and Android app versions 8.0 and higher.

Please then try the following steps:

- Restart your device
- Ensure that your device and app/web browser have the latest updates
- Pause other internet activity – especially if other devices are using the network at the same time
- Check your internet connection
- Disable any VPN or proxy servers

If you've confirmed that your device, app/web browser, and internet connection meet the minimum requirements and are still experiencing playback issues, please contact our Customer Service team for further assistance. While logged into your IMDb account, select IMDb Fan > IMDb TV, then select "Email" to provide us with further information.