after I log in , when I click on production Teams , the system regards me as a visitor and the FREE advert comes up blocking my access

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  • Question
  • Updated 3 weeks ago
  • Answered
poor service
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chris ready

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Posted 4 weeks ago

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Peter, Champion

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What do you mean by clicking on production teams? Is this on IMDbPro?
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chris ready

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yes on IMBD Pro in fact on any bit of information
can U hep please 
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Claire, Official Rep

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Hi Chris,

I'm sorry, we're having trouble understanding the issue you're experiencing.

Can you please provide us with more specific details regarding the information you're looking for on IMDbPro? 

Based on your message, it sounds like you may have an active membership, but are encountering a page which asks you to log in. Is that correct? Can you please provide us a screenshot of the page and message you're referring to?

Thanks in advance. We look forward to assisting you further.
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chris ready

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Hi there

yes you are spot on - After I log in , any IMDBPRO information i require , I get the following screenshot which stop me from going any further

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Steve, Official Rep

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Hi Chris,

There seems to be an account usage issue here. Please reach out directly via the Contact Form so we can offer further assistance.
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chris ready

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Steve 

I have been without this paid service for over a week and all you do is redirect me somewhere else

Would you arrange for a refund  please 

thank you  
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chris ready

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Furthermore I have already submitted my query via Your CONTACT FORM ... please deal with my aceess problem  
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Steve, Official Rep

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Hi Chris,

We have not received any messages from you sent via the Contact Form. Please follow up here:

https://help.imdb.com/contact

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