adding a credit for film not in database

  • 2
  • Problem
  • Updated 8 months ago
  • Solved
I tried to enter a movie credit for a film that has finished shooting but is now in post. My entry was rejected because IMDB told me that the film is not in their database. If the production company has no plan to add the film to IMDB, how can I have a credit on my page?
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes

Posted 12 months ago

  • 2
Photo of gromit82

gromit82, Champion

  • 7228 Posts
  • 8924 Reply Likes
Craig: You can submit the film to IMDb yourself using the form that begins at https://contribute.imdb.com/updates?update=title and continues on succeeding screens. (I'm assuming that the production company is not intentionally trying to keep their film out of the database. If they are, I am not sure what their plan is. Anyone can submit a film to IMDb, even if their only involvement with the production is as a viewer, or even someone who just read about the film.)

Please note that there will be parts of the form where you do not need to answer every item, but instead you can answer 2 out of 5 items, or 1 out of 4 items, or 3 credits from 6 categories. However, if you can provide more than the minimum number of items, please do so.

If you run into problems along the way, you can always come back here and ask.

Good luck!

Photo of JR

JR

  • 15 Posts
  • 33 Reply Likes
Craig Wollman if you have any links to the film can you post them here, someone may like to help you add the film.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Thanks for your help. I'll give that a try. The interface on IMDB is so difficult to use. I'm sorry I couldn't figure that out on my own, but I appreciate your answer.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
I just tried to enter it as gromit suggested. It is so friggin' complicated to try to enter this, I gave up. There's just way too much required information that I don't know or some of the fields are just so confusing it's impossible to know what to enter.

I consider myself fairly smart with a fair amount of common sense. I was an engineer before I became an actor and had 10 years of programming experience. I'd like to get my hands on the person who designed the IMDB data entry portion of the website.

By the way, I don't know of any links to trailers or footage or any other hints to the production. It's a 30 minute film that was done by a large church in Denver and they're in the editing process. 
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Col, I'm actually doubting that I have a pro account. I pay an annual fee but I'm guessing that an imdbpro account is different from an imdb account. I tried to go there but all I get when in the pro section is offers to sign up for the pro serivce.

In any event, I did try editing my page and adding the film but it took me back to the same page that requires information that I don't have. I didn't used to be bald but at this point I have pulled all my hair out. Having to deal with the only game in town when they don't provide support and on top of that, when they have an almost unusable interface is just unthinkable.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 14284 Posts
  • 16305 Reply Likes
Craig what do you think you don't have that you need.
And if you could Post all you do have.
Let me see if I can try and get it done.
A simple request that everyone gets stuck on is a url to the movie.
All you have to do is create a Facebook page for "The Movie". The actual title not a persons name, the movie's name. Post who' directing, writing starring etc etc
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Hi Cliff. The IMDB URL area explicitly says that links to FB or other social media are not acceptable.

Frankly, I don't have anything except for the film title, the church who hired me and the names of the director and producer.

If you think that will work despite what you say, I can try that but I wouldn't think it appropriate to create that page without contacting the production company first. I can do that but it just adds more hassle to the whole process.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Sorry, I didn't completely answer that. Unless you need to know the details, I'd have to go back to IMDB and go through the process again to try to enter the film just to find out the things it's asking for that I don't have.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Every time I hit "Check again" or whatever that mislabelled button is at the bottom, it tells me something cryptic about my having to fill out anything that's not green.
Photo of Jeorj Euler

Jeorj Euler

  • 7265 Posts
  • 9474 Reply Likes
For a movie, the fourth stage of the title addition form looks like...

https://d2r1vs3d9006ap.cloudfront.net/s3_images/1747235/RackMultipart20180820-124558-1lghob9-form.png?1534802085
  • Mandatory Information
    • Release Dates
    • Miscellaneous Link
  • Basic Identifying Information (2 items required)
    • Country of Origin
    • Languages
    • Color / Black & White
    • Genres
    • Directors
  • Production Information (1 item required)
    • Budget
    • Official Sites
    • Distributors
    • Production Companies
  • Major Credits (3 items required)
    • Cast
    • Writers
    • Producers
    • Composers
    • Cinematographers
    • Editors

OK?
If not all of enough of the mandatory information can be sourced, then please provide relevant and thorough evidence in the "explanation" field of the submission form. Since the project is in post-production, the studio should be able to supply all of the information except maybe whether the movie will be in color or monochrome.
Photo of Jeorj Euler

Jeorj Euler

  • 7265 Posts
  • 9474 Reply Likes
The explanation field only appears after the corresponding checkbox is ticked and the "Re-check these updates »" button is clicked.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
A lot of that can be left blank.
Here is the solution. Go Daddy and Vista Print have low cost do it yourself web creation. That'll get you your URL


(Edited)
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Cliff, you're suggesting I create a small website to get past the terrible design of the IMDB submission website?

I'd rather eat Rocky Mountain Oysters.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
Yummy, I used to go to The Fort in Morrison, Co. Theirs was the best!
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Frankly, I give up. I tried putting in the production company name and I got:

This credit has been rejected. You need to correct this credit before it will be accepted.
  • The company name is missing a country code.
I have never seen a website that is so absurdly difficult. I don't think it's fair to ask them what their budget was. I know that not everything has to be entered but certain information is required and I just can't get past that. If the computer and monitor weren't my own, I'd take a baseball bat to it. That's how frustrating this process has been. But if budget were the only issue, I could get around that.

I tried adding me as an actor, someone as producer, and someone as director and it forces me to choose from a list of producers and directors. Since their name isn't in those lists, it's just one more reason why I can't get this done.

I do appreciate everyone's help on this but if I need this many people helping me and I still can't complete the process, there's something wrong with the process. I'm just an actor. I don't have all the details about the production.

I would only express my frustration and anger with a few words, but big brother would delete my post based on the vulgarity of my word choice.

I almost hope I'm the only idiot who has these problems. But I suspect I'm not.

Jeorj, I will try the explanation field but I'm not hopeful.

Photo of Jeorj Euler

Jeorj Euler

  • 6888 Posts
  • 8658 Reply Likes
Well, there is the "let the IMDb staff decide" option, for ambiguous identities, when incorporating credits onto an IMDb title page.
Photo of gromit82

gromit82, Champion

  • 7013 Posts
  • 8339 Reply Likes
Craig: The country code is the two-letter abbreviation for the country, in brackets, which is placed after the name of the company.

For example, if XYZ Films is a United States company, it would be entered as:

XYZ Films [us]

See https://help.imdb.com/article/contribution/industry-professional/company-name-formatting/G5UFMUM3FLU...# for information about company name formatting and https://help.imdb.com/article/contribution/other-submission-guides/country-codes/G99K4LFRMSC37DCN?re...# for the complete list of country codes.

Regarding the issue of "it forces me to choose from a list of producers and directors ...", you should see near the end of the list a choice along the lines of "This is a different person not currently listed - create 'Wollman, Craig'." That's what you should choose if the person has no IMDb-listed credits yet.
(Edited)
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Jeorj, I am on the page similar to what you posted and I don't see an explanation field anywhere. But as I said, I'm about to get an ulcer so I can't devote anymore than the 3 hours today to this process. I sure am not getting my $163 worth per year this is costing me.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 15078 Posts
  • 17189 Reply Likes
Mick Jagger.....I Can't get no Satisfaction.
Photo of JR

JR

  • 15 Posts
  • 33 Reply Likes
Or you can always leave the budget blank as it's not a critical requirement when adding a new title.
Photo of Jeorj Euler

Jeorj Euler

  • 7213 Posts
  • 9377 Reply Likes
"Budget", "Official Sites", "Distributors" or "Production Companies". At least one of those fields has to be filled out, and often it is easy to identify/determine everything in that section except for the budget, if the project is non-fictitious.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Jeorj, not true, I wish it were true. It's not fare to make the assumptions you have. The film was shot by a church. I assumed they were the production company but I can't be sure. I listed them in any event.

Distributors? No, this film will be shown only at Christmas services for the church although the church will be seeking distribution next year. I suppose I could call the church the distributor for now.

Official sites? None. There has been no website set up for this project as far as I know.

And of course, I've already covered the fact that I don't know the budget.

"...if the project is non-ficticious?" If I shoot a 10 minute short on an iPhone with the intent of trying to get into some festivals but I have no budget (this church film has one, I just don't know the number) no distribution, no website for it, and no official production company, does that make my film fictitious? This church film is somewhere between that iPhone movie and a standard Hollywood film.

I've been to the Sundance festival 25 times since the mid-80's. 90% of the time, the film representatives on stage, (director, producers, etc.) will not discuss budget and I don't think it's appropriate to ask the church what that budget is. I was flown to Denver from NYC, I was put up in an apartment, and I was paid a reasonable fee for my work. There is definitely a budget.
Photo of Jeorj Euler

Jeorj Euler

  • 7213 Posts
  • 9377 Reply Likes
An ecclesiastical organization can count as a production company if it exhibits studio behavior such as filmmaking.
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4818 Reply Likes
As we advised above, given the circumstances here, this credit is best added to your "Additional Credits" section on IMDbPro.  Here is a step by step guide which avoids the need to create a new title (which is likely ineligible anyway). 

On any page on IMDbPro, say https://pro.imdb.com/ click "Your Page" in the header:



This will take you to your IMDbPro name page. Next click the "Edit" button near the top of your filmography:



This will open an edit menu. Scroll down to the "Additional Credits" section and "Industrial" seems to best fit here:



click the ">" and on the next screen, click "+ Add Credit" to take you to a form like this:



enter the details, press "Save" and the information will be added to your "Additional Credits" section on IMDbPro within minutes. 

Please let us know if you need any additional help here. 

Note this assumes you have claimed your name page using your IMDbPro subscription.  If not, please see https://help.imdb.com/article/imdbpro/manage-your-imdb-page/how-do-i-claim-my-imdb-page/GXWAJBBV8EVP...
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
I looked up the pro rates. It's $142 annually but with Tax and Var, I'm guessing it's about what I'm paying. But I don't understand why, when I'm logged in, I am offered a free trial to IMDBPro. If I'm paying the same price why am I not a Pro subscriber?
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Col, frankly, I don't know if I'm subscribed to the Pro version. I suspect I'm not. When I log in, I don't see IMDBPro anywhere in the header of the site, just IMDB. When I get to a place where there is an IMDBPro button, when I click no it, I'm taken to a subscribe page. So I'm guessing my $163 per year is for a standard subscription, not the pro version.

Subsequent to my above message, I clicked on the pro link you provided. I'm taken to a "Start Free Trial" page. At the top right of the page it says...

"Hi, Craig! Are you an industry professional?

Not you? Log out

So I'm assuming that I'm logged in under my regular IMDB subscription but that I do NOT have a pro subscription.

I'm off to vote!

Thanks for your help, Col.


(Edited)
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
I looked up subscription rates and it states that IMDB is free but IMDBPro is a subscription. So I must be paying for IMDBPro. Why I'm taken to a free trial page for IMDBPro is beyond me, although that would be consistent with the site is designed (poorly).

Photo of gromit82

gromit82, Champion

  • 7228 Posts
  • 8924 Reply Likes
Craig: If you are unable to access IMDbPro even though you are paying for it, here is my suggestion on how to get help.

Log out of IMDb and go to https://help.imdb.com/contact.

You should see a box on screen that says "Log in for IMDbPro member support | Log in for IMDb general Support". Click the X to close that box. You should then see a page that says "IMDb Contact Us".

Click the option for "Log in/Sign up questions".
In the "Select an issue" menu, select "Login & other account issues".
In the "Select issue details" menu, select "Unable to login/other login issues".
Click "E-mail".

On the next screen, fill in your e-mail address and name where indicated. Then, in the "Enter additional information" box, explain that you are a paid IMDbPro subscriber yet you are unable to access the Pro site, providing all the details you have indicated above in this thread. Then click "Send e-mail".

Hopefully the staff should be able to get you your access to the Pro site.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
I sent the message, thanks.

Just one more way that IMDB continues to amaze me with it's issues and poor design. Wanna bet they don't give me any credit for paying for something I'm not getting?
Photo of Jeorj Euler

Jeorj Euler

  • 7265 Posts
  • 9474 Reply Likes
I'd imagine that they can extend your subscription by an amount of time equivalent to how long your were unable to access IMDbPro's features, or they could indeed reimburse part of your payment.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
I would hope, thanks Jeorj. Most importanly, I need to get access to the site and get what I'm paying for.
Photo of Eboy

Eboy

  • 1591 Posts
  • 2018 Reply Likes
Craig, I have to admit that I didn’t read the whole thread, but you said that the film is ”in post”. Do you have confirmed credits (meaning, that are the end credits even finalized), release dates etc? I mean sure, you can probably add the film even when it’s not yet released, but it’s probably easier when the film is completed, credits finalized and the film actually ”released”. This is one of those ”just saying” type of posts.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Understood. I do not have any knowledge of any credits put together yet.

Either way, I was able to finally get the form submitted about 4 days ago, but I have seen no update on my page. I'm assuming that imdb will take it's usualy 10-15 days to make the update so I'll wait until then before I check into why it's not there.

Thanks for your comment.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Back in November I was finally able to complete the form and send it but my film credit never appeared. It seems pretty impossible to figure out how to send a message to IMDb support. The only option I found is for billing.

Any ideas of what I need to do to get that credit on my page?

Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
Craig,

Find the notification mail you have received after submitting your edition, and share it's 18 digit number here.

You can also use it to check the reason why it was rejected by IMDb on https://contribute.imdb.com/contribut... (view contribution details).
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
I do have a link to the film with a password but I'm not supposed to give that out. Maybe few screenshots?
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
No need at this stage.
You might be able to retrieve and share the 18 digit submission ID on the page I have you the link for.
This information is essential if you want to get help from an IMDb staff.
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
Thanks Vincent. I don't remember receiving an email but I'll check.

I went to my contribution page via the link and it gave me what's below. I don't have anything that fits #1. I'll try number 2. This is very frustrating. It must have taken me 4 hours to get everything right so that the form could be submitted (back in Nov.). It shouldn't be this hard! So frustrating.

Provide one of the following:

  1. In the "Miscellaneous Link" section of the new title submission form, add links to third party sites detailing the production.
  2. In the "Explanation for missing information" box at the top of the new title contribution form, add additional information detailing your case for your title to be listed on IMDb.

Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
In the resubmit form, it says the film title is not valid. What make a title valid? Does the production company have to inform God?

I spent 10 days in Denver shooting this film. Is there some sort of registration process that the production company has to go through before I can get credit?

If they don't, does that mean I'll never be able to add this credit?
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4887 Reply Likes
Please read carefully all instructions on screen especially if the section background is pink or yellow: I guess that the submitted format of your title doez not comply with the formatting rules, e.g. did you add the year between parenthesis at the end of the title?
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
Once again, I'm running up against the most poorly designed submission process. I hit the resubmit button and it took me to a page describing my data entry. The only two choices were "resubmit this form" and "save for later"

I added a URL to the trailer of the film. How the hell do I submit the form again? I clicked "resubmit this form" but it just gives me back the same page. Am I the only moron on this site who has these problems?
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
Are all submitted sections with a green background?
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16507 Posts
  • 18913 Reply Likes
Hi
Please,
Name of Title.
Credit you are trying to add.
Can help you better if you supply this.
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
Sorry for the bombarding. I'm getting ulcers again. It won't make the director section green. I don't see the director in the list. Can't I submit without the director being recognized by IMDb?
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4887 Reply Likes
Why would not the director section turn green? What color is it: pink/red or yellow? What do instructions say?
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
You cannot reuse an already once submitted Contribution
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
Hi
Please,
Name of Title.
Credit you are trying to add.
Can help you better if you supply this.
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
Thanks Ed, I was finally able to resubmit the form. One of the many things I couldn't get past was the attribute next to the film name. I was trying to enter "limited." It took a long time to figure out exactly how IMDb wanted it formatted. It kept rejecting what I entered.

I wish I could just spend 5 minutes on a phone call with somebody from IMDb so SOMEone could explain why this submission process is SO difficult and POORLY programmed/designed.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 11770 Posts
  • 13283 Reply Likes
I single submission usually takes 2-3 minutes once you get used to it.
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4846 Reply Likes
And I am afraid that if the process was not thorough enough, IMDb would quickly become garbage....
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 11770 Posts
  • 13283 Reply Likes
It is designed so it is virtually impossible for a bot program to do it.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
I understand the scrutiny that's needed to make sure things are legitimate. But the interface is SO poorly designed. I shouldn't have to clean up all the hair I pull out just to try to get a legitimate credit.

My apologies for all the bitching and moaning. Poor design like that just drives me nuts. They're getting an annual check from me and many others. They should at least put some of that into a better design or at least decent support (outside of this forum).
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
When submitting a new name you must acknowledge all questions asked then select recheck this.
You have to keep answering the questions, and make the appropriate corrections befor it will go green and allow you to submit.

Can do this faster and provide you step by step screenshots so you know how it's done.
So please
Name of Title.
Credit you are trying to add.
Can help you better if you supply this.
thanks
Cheers



Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
Ed, since the form finally went through, I'll wait to see if it's accepted this time. If not, I'll get back to you hear.
Photo of Craig Wollman

Craig Wollman

  • 28 Posts
  • 51 Reply Likes
here.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
Once I visit a page I follow it.
Post a reply here if you have an issue.
Cheers
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
Thanks Ed. And thanks for your patience with me.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 16562 Posts
  • 18928 Reply Likes
You are welcome
Photo of imaquickenidiot

imaquickenidiot

  • 8 Posts
  • 12 Reply Likes
The credit has been added so all is resolved. As much as I love working as an actor, in some ways I hope I don't get another credit soon I don't have to go through this nightmare again. (Be careful what you wish for!)

Thanks for all of your help.