Ad system bugs

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  • Question
  • Updated 3 months ago
  • Answered
Ad system doesn’t load... it has become almost impossible on some devices with ‘normal’ internet connection speeds not super fast ones for the ads system to load - making the app useless to watch trailers as the ads wont load first, this has been occurring for nearly a year now and has meant to me changing my habits to watching the trailers on YouTube this makes me sad as I love and praise IMDb - get it sorted and stop focusing on money grabbing by putting in new advert systems
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Jimboash

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  • sad

Posted 3 months ago

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Taylor, Official Rep

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Hi Jimboash,

I've been unable to reproduce it as per your post, it sounds like you will need to ensure that you have a good internet connection and speed.

So that we can further investigate, can you please provide us with the following information for the device where you're experiencing this issue?

  • Device model
  • OS version number
  • Device language settings
  • IMDb app version number
Thanks in advance!
(Edited)
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Jimboash

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Devices are iPhone 7 iOS 12.3.1 / iPad Mini 4 iOS 12.3.1, language EN-GB, IMDb App version 9.12, and my internet connection speed is 9Mbps..... so how can you say that a normal speed like that could be the cause?
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Steve, Official Rep

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With 9 Mbps, we would recommend limiting other activity on your same internet connection and ensuring other apps are not using internet in the background.
(Edited)