Spotify login stuck

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  • Problem
  • Updated 3 weeks ago
Hello.

My djay pro gets stuck after trying to log to spotify. It just stays in the white screen and nothing happens. I have tried rebooting my machine and reinstalling the program. Im using windows 10 pro v.1903 and djay pro v. 1.0.27493.0
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Hffg Hfghy

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Posted 2 months ago

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Lukas E, Official Rep

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Hi,

Sorry to hear that.

Are you able to right click and reload the window?

Cheers,
Lukas E.
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Hffg Hfghy

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Hello it's been sometime since the last response
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Hffg Hfghy

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No
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Hffg Hfghy

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Lukas E, Official Rep

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Hi, 

I am sorry to hear that.

Can you please reinstall djay Pro for Windows and see if that solves the issue?

Thank you in advance.
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Lukas E, Official Rep

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Hi,

Sorry to hear that that did not help.

Are you able to login to Spotify in your Browser following this link:
https://accounts.spotify.com/de/login/?continue=https:%2F%2Fwww.spotify.com%2Fus%2Faccount%2Fovervie...
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Hffg Hfghy

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Yes I am
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Hffg Hfghy

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So nothing is helping. I have tried to reinstall the program several times and log in to spotify with facebook and spotifys own log in information. I can get the software to work properly on my laptop but not on my desktop. The problem still exists. It logs in but then it gets stuck on the loading screen as I have put a screenshot on this thread. Pleas help me.
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Lukas E, Official Rep

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Hi,

Are you using the same Internet connection with your desktop and laptop?

Thank you in advance.
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Hffg Hfghy

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Yes I am