what with the usb connect ?

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  • Updated 3 weeks ago
first it works from bluetooth adapter,but after i plug it with usb cable and now it's didnt work from bluetooth adapter,but it still load on pc .no signals DAW
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Evan Varos

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Posted 4 weeks ago

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Evan Varos

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this about alesis vortex wireless 2
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kevin jimenez

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Happens to me too, it doesn't want to connect
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Criss, Employee

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Hello, Evan

Thanks for posting! 

Do you have anything else connected to your computer? Is this a Mac or Windows? You may need to make a new MIDI configuration if you have a Mac. Make sure you disconnect any other USB/MIDI device from your computer when you are trying to connect. 

Here is an article that will show you how to do this:

Troubleshooting USB MIDI devices on Mac

I would recommend also trying to connect with a different computer to see if you can replicate the issue. 

Hope this helps! 
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Evan Varos

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Hello there,i use windows and i try on pc with win 7 and notebook with same win 7,flash device load when it put in pc and get visible in device manager but when i try use keys on alesis nothing happen.
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Evan Varos

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Program i use is reason 5 to see if keys are pressed
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Criss, Employee

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Hello, Evan

Sorry to hear that! 

Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a href=”http://www.alesis.com/support“>Alesis Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop-down menu.

<i>or</i>

• For quicker support, call your nearest <a href="http://www.alesis.com/support">Support Office</a> or <a href="http://www.alesis.com/support">International Distributor</a>.

<i>Make sure to reference or link this thread to help out the support team.</i>



I hope this helps! Let me know if you have any additional questions.