vx49 startup problem

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  • Updated 3 weeks ago
hi there i wonder if anybody can help me i have a alesis vx49 keyboard and its coming up with a error message on boot up called lua call function set text error {string program}:223 attempt to index field ? a nil v alue then it has to be set to factory settings for it to go away how do i fix this ? thx
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Spike Hawk

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Posted 4 weeks ago

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Criss, Employee

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Hello, Spike

Thanks for posting!

Does the screen display this message every time you power on the keyboard? If so, the unit may need to be sent in for service. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.
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Spike Hawk

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hi chriss thanks for the quick reply it happens when i start vip in my daw the software that came with it that error comes up any ideas ? would the unit need a service ?
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Criss, Employee

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Hello, Spike

Make sure you have the Alesis VX49 driver installed so it can successfully install with VIP. However, if the error pops up even outside of trying to connect with VIP it sounds like a hardware issue. Feel free to post a picture of the error that you are getting so we can take a closer look.
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Spike Hawk

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hi chriss thanks for the reply i have a picture here of the error that is coming up the drivers are installed
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Spike Hawk

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here is the image when i boot up vip
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Criss, Employee

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Hello, Spike

Sorry to hear that happened, please contact out support team so they can see what they can do for you, this definitely looks like a hardware issue. 
Here is the contact information forour support team:

The USA Support Office is open Monday - Friday, 8:30 am - 6:30 pm EST (notincluding holidays or weekends) and can be reached at 401-658-3131

If you'd like, you may also contact us by submitting a support request:

Hope this helps!