Vortex Wireless 2 USB connection no longer receiving data from controller

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  • Updated 4 weeks ago
My Vortex Wireless 2 is suddenly not transmitting data through the wireless USB. It works when I connect through the USB port, but the wireless functionality is not working. When I insert the wireless USB stick into the computer, the computer recognizes the device, but it receives no feedback from the controller. The device was working correctly out of the box for the first two months I had it.

I downloaded the editor software and considered clicking to update the USB pairing, but it says to only do so if I'm connecting to a new USB device. Should I try re-pairing it that way?
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Zach Anderson

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Posted 1 month ago

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Criss, Employee

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Hello, Zach

Thanks for posting!
Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.
Yes, I would definitely try to re-pair to the USB dongle. If it still does not work, you may need a new one USB to connect wirelessly.
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Zach Anderson

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Excellent, thanks for the quick response, I'll take those steps.