Vortex 2 MIDI notes hang

  • 14
  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
I have been playing my new Vortex W2 for the last couple of weeks and I experience note hangs mostly after kbd slaps or scrapes, or fast legato parts. Shutdown does not send panic message, (a good idea for a firmware update) and the only way I've found to silence the hanging notes are to find the specific note(s) and push or play them again to send midi note off message. Sometimes it's a note I hadn't touched. I have been troubleshooting all I can, (and I'm pretty good at it) and all my gear is up to date and pro. The clincher is that last night I met another pro who just got the V2, and we are having the exact same issues. I mean EXACTLY the same, we discussed it thoroughly. I am a longtime Vortex user, I own 2 V1's and it does not happen with them. I am putting hours and hours into setting up the V2 with my samples, and I love the new layout... but. I have tried using it onstage and I always have to put it away and pick up the V1. We need a fix, and fast!!!
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Chris Costa

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Posted 2 years ago

  • 14
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Sander Bekkers

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Hi,

I'm using the vortex 2 wired with my Yamaha Genos on stage. I've updated the keytar, but unfortunately, still hanging midi notes.

I can't use the vortex now on stage, that's a shame
Please help us, we would be very grateful.
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Bill R., Employee

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If you've updated to the latest firmware and are still experiencing stuck notes, you may need to adjust the buffer size within your software:

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Analog rules

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I am running 1.15 on a new unit which arrived with 1.08. Although a noticeable improvement , the hanging note issues persist. It is not limited to the wireless dongle OR software buffer sizes as I have this issue with operating the Vortex 2 with a short 5 pin midi cord direct to a hardware synth module....The most basic connection you can have. If the firmware solution has solved many issues, than there are hardware issues or beta runs that have be circulated
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Angelo Di Vano

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Hi I have the same problem! 1.15 didnt' fix!!!!
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Ryan Siegel

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The Vortex Wireless 2 is an utter failure and an embarrassment to a company I once regarded as an industry standard. The first generation Vortex is light years better, never had an issue. Vortex 2 is unusable as a wireless unit under any circumstances. Shameful.
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Paul Schrier

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I just bought a new Vortex Wireless 2 red in February 2019, and upgraded it to the latest firmware V1.15. After extensive testing with and without the wireless connection, I was very disappointed to find that the hanging note issue is still a significant problem. My old Vortex Wireless 1 never had this many occurrences of stuck notes, which I was easily able to generate on the Vortex Wireless 2 with simple glissandos or chromatic note runs. There is definitely a design issue that needs to be addressed here. So, I have returned my new Vortex Wireless 2 to the store for a refund and am now waiting patiently for Alesis to address this issue with a firmware update or hardware design change.
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MonoVilla

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I bought it a couple months ago too, am having the hanging notes issues too, updated to 1.15 too, and still having hanging notes problems too!

Reading on the web found someone who assigned the panic function to one of the pads and said it works perfect!

I would like Alesis to solve this problem, but in the meanwhile am going to try this panic pad thing...

This is my first time with Alesis, probably the last one if there is no reaction from them on this terrible problem!
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Angelo Di Vano

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alesis is really bad, my friend bought a "alesis turbo mesh kit" and in 2 years they didn't solve a issue reletad of a hi-hat volume and they marked as "Solved" while people still having the issue
I won't NEVER, NEVER buy a alesis product again!!!!
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Katherine Penfold

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Just bought a V2 a few weeks ago but only just opened it up. Straight away it's holding select notes. I've updated the firmware, etc, but it's still doing it. If I turn off the keyboard and turn it back on it'll work for a moment and then hold different notes than it previously was.
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Angelo Di Vano

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If you have warrenty ask for your money back and buy another keytar, the aren't going to solve the issue (they marked as solved...)
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Michel Barbaro

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Hey guys,
As I posted here, I send my one back to store. I had 7 days to do it so I had my money back. But I keep following this thread.

Just to keep you informed, my friend lives in Switzerland and bought a brand new Vortex 2 last week. The same hang notes issue. He said he is using a panic button and he is fine with that. But the problem is there :(
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Christopher

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Guys, Try this and see how this works for you https://timerresolution.soft112.com/
I was pulling my hair out trying to sort this hanging note problem and this did the job for me, Install Timer Resolution, click Maximum. Let me know how it goes.
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Angelo Di Vano

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I tried just now, nothing has changed, are you sure that it worked for you?