Volume not working

  • 1
  • Problem
  • Updated 1 month ago
I woke up this morning and wanted to get some piano practice in before class only to find that when I pressed on the keys, no sound came out. I checked the volume (it was on). I checked my headphones and I even unplugged and plugged it back in. Still, nothing has worked. The power can be turned on or off but the sound isn't working. I have a Melody 61 keyboard.
Photo of Emily Evans

Emily Evans

  • 1 Post
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Matt Ferri

Matt Ferri, Employee

  • 82 Posts
  • 7 Reply Likes
Hello Emily Evans,

Thank you for posting!

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.