Strike Pro 14" snare drum trigger plate broken. seems like a common problem.

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
Alesis can't even find a replacement for a rubber part that goes on my kick drum leg or spur. Now my trigger plate broke. pretty sure they can't help me with that either. There customer service is terrible. kind of sorry I even purchased the drum set.
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Cary

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  • sad

Posted 2 months ago

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Matt Ferri, Employee

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Hello Cary,

Thank you for posting!

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop-down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.