Strike Module not recognizing pads

  • 1
  • Problem
  • Updated 1 month ago
Why is my strike pro module not recognizing any of the pads (does not produce sound or recognize hits to pads on the screen)? When I try connecting something to aux I still get no sound. Any guesses?
Photo of Kev Ag

Kev Ag

  • 1 Post
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  • very sad

Posted 1 month ago

  • 1
Photo of Matt Ferri

Matt Ferri, Employee

  • 82 Posts
  • 7 Reply Likes
Hello Kev Ag,

Thank you for posting!
It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.