Snare drops out/muted sound

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  • Problem
  • Updated 1 year ago
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  • (Edited)
Small pads muted and note drops out, even the music I have on the input mutes when I hit the snare or other pad. No settings I have changed has fixed this.
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American Infidel

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  • frustrated

Posted 1 year ago

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Bill R., Employee

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Hello,

Thanks for posting. I'll be happy to help, but can you please clarify whether you're talking about the DM7X Kit or the Nitro Kit?
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American Infidel

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It’s the dm7x
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Bill R., Employee

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Thanks for the additional info.

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.