Recital voices not working

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  • Problem
  • Updated 1 month ago
I purchased the Recital this week. The piano voice is fine but the organ and the synth voices lack volume on the lower octaves. It’s like they are muted. I’ve done the factory reset both different ways mentioned in the forums. I’ve gone into advanced settings and adjusted the volume there. But the other voices are still muted on basically 1/3 of the keyboard. What could be going on?
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Holly Torgerson

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Posted 1 month ago

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Matt Ferri, Employee

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Hello Holly Torgerson,

Thank you for posting!

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.