Really frustrated with Alesis Q49 keyboard, please help

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  • Updated 1 year ago
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I recently e-mailed my question to Alesis but they haven't gotten back to me yet, so I thought I would just ask it here.
Earlier this year I registered my Alesis Q49 MIDI keyboard. On the Alesis website in the "My Products" page, there is a link to download this software called Pro Tools. After double-checking to see if I had the correct version of Pro Tools, I came across Avid telling me I hadn't finished making my profile yet, and that I needed to enter in my activation code for Pro Tools - but I don't even have an activation code for Pro Tools, and instead I have an activation code for "Ableton Live Lite 9", which is an entirely different software than the one that Alesis instructed me to download, which was Pro Tools.
What is even more confusing is that I stumbled upon this site as well: http://apps.avid.com/activate/us/ - and in their list of Avid Software, "Ableton Live Lite" isn't even on that list. When I enter "Ableton Live" into the search bar on Alesis' website, nothing happens.
I am really confused by this and help would be much appreciated.
Thank you.

- India
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India Dior Watkins

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  • frustrated

Posted 1 year ago

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Photo of Bill R.

Bill R., Employee

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Hello,

Thanks for posting.

Software authorization inquiries cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Software Authorization Assistance inquiry with our Technical Support team by logging onto the Alesis Support page. Select Software Authorization Assistance from the drop down menu.

or

• For quicker support, call your nearest Support Office.

Let me know if you have any questions!
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India Dior Watkins

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Thank you for your reply. I sent an inquiry to Alesis about my problem and am waiting for a response now.

- India