Q49 tuning problems

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  • Updated 8 months ago
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Hi, I seem to be having tuning problems with my Q49 keyboard controller. All the notes are about a semitone flat. I need some kind of fine tuning setting here because I'm trying to tune the notes to my chromatic tuner. I've tried a reset but it doesn't seem to work. Can you help please?
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Dave Tudor

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Posted 8 months ago

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Bill R., Employee

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Hi Dave,

Thanks for posting.

It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

• Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

or

• For quicker support, call your nearest Support Office or International Distributor.

Make sure to reference or link this thread to help out the support team.

I hope this helps! Let me know if you have any additional questions.